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Client Services Assistant

1 month ago

Shah Alam, Malaysia Zuellig Pharma Full time

KEY RESPONSIBILITIES
- Fosters close working relationships with the team members in client services department and all operational Business Department in communication, development, follow-up of operational transaction activities and ensure administrative procedures & practices is comply in West Malaysia site Central Warehouse.
- Work with other team members in different business unit to ensure smooth administrative/operational procedures and practices is imposed in compliance with company policy
- Provide information and coordination with internal department -warehouse and respective business unit for customer order management, secondary repackaging and incoming shipment status
- Liaises with client logistic / inventory department, warehouse, shipping forwarders and suppliers on shipment of goods arrivals to ZP Distribution Centre, including branch transfer
- For inbound receiving management, the incumbent raises Purchase Order & Inbound Delivery Document to ensure the stock are appropriately received for saleable and stored.
- Handle phone calls from clients
- Perform stock adjustment activities and stock conversion for sample requisition, tender stock or patient based program. Initiate stock withdrawal for client and stock transfer to branches or overseas by creating Sales Order and Outbound Delivery Document
- Write off the short expired, expired stock damaged stock upon shipment arrival after the obtaining approval from clients
- Updating inventory management information (price, quantity or item description)
- Handles inventory issues internally, and externally with clients in a service-oriented manner
- Disseminates daily, monthly and quarterly reports to clients in a timely and accurate manner
- Reports to CLM/CLAM on departmental issues, non-conformities, and accomplishments. Ensures there are prompt and effective communication both internally and externally to keep all interested parties informed proactively. This includes but not limited to superiors, subordinates, colleagues, clients and customers
- Attends, participates, and conducts meetings (internally and externally) including cross-functional meetings when needed. Supports and participates in cross-functional projects when assigned/appropriate
- Performs other duties as assigned when required.

**REQUIREMENTS**:

- At least 1 year experience in similar role

**Job Type**: Contract
Contract length: 6 months

**Salary**: RM1,800.00 - RM2,000.00 per month

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Bukit Jelutong: Reliably commute or planning to relocate before starting work (required)

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