Customer Service Executive

4 weeks ago


Johor Bahru, Malaysia Trames Pte Ltd Full time

**Introduction**:
We are a startup focused on helping corporates digitalize their logistics and supply chain networks. Headquartered out of Singapore and founded in 2019, we are a young, growing and ambitious team looking to expand quickly globally. With continued global supply chain crisis, the demand for digital freight management has grown stronger and stronger. Join us as we look to expand globally

**Job Purpose**:
We are looking for technologically-savvy and vibrant individuals to join our Customer Project teams. The role is multi-pronged:

- Be part of the workshopping process with clients to understand requirements
- Configuration of the Trames solution to align with customer workflows
- Coordinating customer requirements with our tech team for quick solutioning
- Deployment of Trames' solutions to customers
- Acting as customer advocates for potential growth opportunities

**Keys to success**:

- Ability to learn quickly on the job
- An interest in technology & supply chain
- Strong interpersonal skills
- Excellent written and verbal communication skills
- Ability to adapt to situations and changes quickly, with a penchant for problem solving

**Why join us**:

- Work in a fast paced environment with a closely knit team
- Have the opportunity to work hand in hand with both sales and product
- Have a say and voice in how the product shapes
- Exposure to a fast growing industry where digitization is taking a front seat

**Qualifications**
- Can-Do & Positive Attitude
- Adaptable, Proactive, and Collaborative
- Digitally Proficient
- Excellent written and verbal communication skills

**Job Types**: Full-time, Permanent

**Salary**: $2,000 - $3,500 per month, depending on experience and profile.

**Job Types**: Full-time, Permanent, Fresh graduate

Pay: RM3,000.00 - RM4,000.00 per month

**Benefits**:

- Flexible schedule
- Work from home

Schedule:

- Monday to Friday

Application Deadline: 06/16/2024
Expected Start Date: 07/01/2024



  • Johor Bahru, Malaysia Elite Advance Service Sdn Bhd Full time

    **Roles & Responsibilities:** - Deliver fair outcome to our customers and ensure the quality of service in place. - Actively share customer feedback to internal departments to improve the customer experience. - Actively respond to the feedback received from the social medias. - Work with internal teams to ensure the pre & post service for all products are...


  • Johor Bahru, Johor, Malaysia Elite Advance Service Sdn Bhd Full time

    Roles & Responsibilities: Deliver fair outcome to our customers and ensure the quality of service in place. Actively share customer feedback to internal departments to improve the customer experience. Actively respond to the feedback received from the social medias. Work with internal teams to ensure the pre & post service for all products are in...


  • Johor Bahru, Malaysia ELITE ADVANCE SERVICE SDN BHD Full time

    **Responsibilities**: - Manage and guide the smooth operation of daily customer service tasks, supervise, coach, streamline processes, and conduct standardized evaluations to enhance the efficiency of customer service. - Provide clear instructions on complex issues. - Collaborate with the Customer Service QC team to conduct knowledge training, handle...


  • Johor Bahru, Malaysia Elite Advance Service Sdn Bhd Full time

    **Responsibilities**: - Manage and guide the smooth operation of daily customer service tasks, supervise, coach, streamline processes, and conduct standardized evaluations to enhance the efficiency of customer service. Provide clear instructions on complex issues. - Collaborate with the Customer Service QC team to conduct knowledge training, handle...


  • Johor Bahru, Johor, Malaysia Elite Advance Service Sdn Bhd Full time

    Responsibilities: Manage and guide the smooth operation of daily customer service tasks, supervise, coach, streamline processes, and conduct standardized evaluations to enhance the efficiency of customer service. Provide clear instructions on complex issues. Collaborate with the Customer Service QC team to conduct knowledge training, handle complaints, and...


  • Johor Bahru, Malaysia Elite Advance Service Sdn Bhd Full time

    **Roles & Responsibilities:** - Deliver fair outcome to our customers and ensure the quality of service in place. - Actively share customer feedback to internal departments to improve the customer experience. - Actively respond to the feedback received from the social medias. - Work with internal teams to ensure the pre & post service for all products are...


  • Johor Bahru, Malaysia Gratitude Inc. Full time

    **Role**:Customer Service Executive **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Customer Service Bahasa english - **Position: Customer Service Executive** **Qualification**: Completed with SPM, UEC, ICGSE...


  • Johor Bahru, Malaysia ELITE ADVANCE SERVICE SDN BHD Full time

    **_Responsibility_** - Deliver fair outcome to our customers and ensure the quality of service in place. - Actively share customer feedback with internal departments to improve the customer experience. - Actively respond to the feedback received from social media. - Work with internal teams to ensure the pre & post service for all products are in...


  • Johor Bahru, Johor, Malaysia Elite Advance Service Sdn Bhd Full time

    Roles & Responsibilities: Deliver fair outcome to our customers and ensure the quality of service in place. Actively share customer feedback to internal departments to improve the customer experience. Actively respond to the feedback received from the social medias. Work with internal teams to ensure the pre & post service for all products are in...


  • Johor Bahru, Malaysia NISSIN INTERNATIONAL LOGISTICS (M) SDN BHD Full time

    **JOB DESCRIPTION: - ** - Assist the Manager/A.Manager to achieve the organizations objectives short term and long terms goals. - Execute daily Customers’ Service Operation effectively and efficiency to enhance customer satisfaction and customer retention. - Ensure job creation, billing, payment request to accounts. - To select the vendors base on service...


  • Johor Bahru, Malaysia Gratitude Inc. Full time

    **Role**:Customer Service Executive **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Hybrid **Functional Area**:ITES / BPO / Customer Service **Process**:Semi-Voice Key Skills: Call Center Customer Service Bahasa english Inbound BPO BPO Voice Process International Call Centre inbound calls BPO Skills BPO Operations Call Centre skills BPO...


  • Johor Bahru, Malaysia Gratitude Inc. Full time

    **Role**:Customer Service Executive **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Hybrid **Functional Area**:ITES / BPO / Customer Service **Process**:Semi-Voice Key Skills: Call Center Customer Service Bahasa english Inbound BPO BPO Voice Process International Call Centre inbound calls BPO Skills BPO Operations Call Centre skills BPO...


  • Johor Bahru, Malaysia Gratitude India Full time

    **Customer Service Executive** **Key Responsibilities**: - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can...


  • Johor Bahru, Malaysia Gratitude Inc. Full time

    **Role**:Customer Service Executive **Timings**:Day Shift (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Customer Service- Job Description: - Proficiency in English Communication(Speak, Read, Write) - Handling all inbound calls pertaining to customer general...


  • Johor Bahru, Malaysia SEER Recruitment Agency Full time

    **Job Position: Customer Service Executive (**Cantonese Speaker**)** **Salary Up To RM3900** **Location: Iskandar Puteri, Johor Bahru** **Working Hour: 5 days(PH & Weekends) Rotational Shift** **Job Descriptions**: - Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to...


  • Johor Bahru, Malaysia Agensi Pekerjaan Carpe Diem Executive Sdn Bhd Full time

    **Responsibilities**: - Ensure the preparation of quotation time basis with sufficient details and follow up. - Segregation off work to meet shipment arrangements. - Attend & assist indoor meetings with customer on related matters. - Build and maintain excellent relationships with clients. - Handling and understand customer's inquiry and respond...


  • Johor Bahru, Malaysia Agensi Pekerjaan Carpe Diem Executive Sdn Bhd Full time

    **Responsibilities**: - Ensure the preparation of quotation time basis with sufficient details and follow up. - Segregation off work to meet shipment arrangements. - Attend & assist indoor meetings with customer on related matters. - Build and maintain excellent relationships with clients. - Handling and understand customer's inquiry and respond...


  • Johor Bahru, Malaysia ELITE ADVANCE SERVICE SDN BHD Full time

    **Requirements**: - With 1+ years of hands-on experience in the fintech or blockchain industry. - Ability to articulate issues or problems to internal departments. - Knowledge of blockchain would be an advantage. - The ability to communicate in Mandarin would be an advantage. - Good and positive attitude with a keen interest in learning. Responsibility -...


  • Johor Bahru, Malaysia EPS Ventures Sdn Bhd Full time

    **Customer service Executive** - Exceeding customer expectation in terms of customer service & accurate information. - Working in a team to achieve the required KPI elements and SLA. Job Requirement: - completed with SPM, UEC, and IGCSE certificates. - Proficient in computer typing skills - Ability to handle multiple tasks in a fast-paced environment. -...


  • Johor Bahru, Malaysia ManpowerGroup Full time

    **Customer Service Executive** **Job description** - Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products - Exceeding customer expectation in terms of customer service & accurate information. - Working in a team to achieve the required KPI elements and...