Customer Experience Specialist

The Social Media Customer Care Specialist is responsible for handling customer inquiries and interactions across diverse social media platforms. Their primary goal is to effectively engage with customers, provide accurate information, resolve issues, and guide potential customers towards scheduling appointments. Key responsibilities include: - Monitoring...

WE ARE HIRING CUSTOMER EXPERIENCE SPECIALIST! Salary Range : RM 3,000 - RM 3,500 + RM 500 KPI Working Days : 5 Working Days Monday - Friday, 2 Days Off Working Hours : 8AM-5PM (24/7 Rotational Shift in the Future) Roles & Responsibilities: Ensures all customer inquiries/ issues/ complaints are resolved according to the company's processes and...

Our client is a BPO located in Selangor, Malaysia As a Customer Experience Specialist, you will be tasked with delivering exceptional support to our customers and ensuring their satisfaction with our products and services. Your key responsibilities will include: - Effectively resolving customer complaints and issues, aiming for first-contact resolution...

WE ARE HIRING CUSTOMER EXPERIENCE SPECIALISTSalary Range : RM 3,000 - RM 3,500 + RM 500 KPIWorking Days : 5 Working Days Monday - Friday, 2 Days OffWorking Hours : 8AM-5PM (24/7 Rotational Shift in the Future)Roles & Responsibilities:Ensures all customer inquiries/ issues/ complaints are resolved according to the company's processes and proceduresResolves...

The Social Media Customer Care Specialist is responsible for handling customer inquiries and interactions across diverse social media platforms. Their primary goal is to effectively engage with customers, provide accurate information, resolve issues, and guide potential customers towards scheduling appointments.Key responsibilities include: Monitoring social...

Our client is a BPO located in Selangor, MalaysiaAs a Customer Experience Specialist, you will be tasked with delivering exceptional support to our customers and ensuring their satisfaction with our products and services.Your key responsibilities will include: Effectively resolving customer complaints and issues, aiming for firstcontact resolution whenever...

Position: Customer Experience Specialist - Korean SpeakerLocation: Petaling Jaya, Selangor, MalaysiaWorking hours: 8 hrs shift between 9AM - 7PM, 5 days a week (Mon-Sun)Salary: Total package RM 9000Benefit include: Annual leave / Medical leave / Hospitalization leave / KPI allowance up to RM 500 per monthRequirement: Proficient in English (B2 and above) and...

A cloud-based payroll and HR management system, compliant in multiple regions, is seeking a Customer Success Specialist for their team in Kuala Lumpur, Malaysia, with some remote work flexibility. The system helps businesses streamline processes, save time, and enhance efficiency, having assisted over 400 firms in digital transformation. - Full-time hybrid...

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients...

CUSTOMER SERVICE SPECIALIST BANKING- MANDARIN LOCATION: PETALING JAYA Salary Up to: RM3,000 - RM3,900 Working Hour: 5 Working days 24/7 Rotational Shift Language allowance : RM300 Job Scope: Responding to customer requests, managing concerns,and providing specific information based on the enquiries received via phone call. Job Requirements: Bachelor's Degree...

**About Us** Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.my, helps millions find the insurance policy with the best value and highest coverage for them. Our core strengths are in navigating...

**About Us** Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.my, helps millions find the insurance policy with the best value and highest coverage for them. Our core strengths are in navigating...

We Elevate... Your Responsibilities - To carry out market research to gain a clear understanding of customer’s requirements. - To study on competitor’s best communication practices to develop and employ efficient marketing communication techniques. - To work closely with various business lines to support development of marketing communications strategy...

**We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider located in PJ, Selangor, where innovation meets excellence.** As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as **Customer Service Specialists,** providing unrivalled support to our clients. **Position** Customer Service...

**We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider located in PJ, Selangor, where innovation meets excellence.** As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as **Customer Service Specialists,** providing unrivalled support to our clients. **Position** Customer Service...

**Title: Customer Success Specialist (Mandarin)** **Location: Petaling Jaya, Selangor, Malaysia** **Duration: Permanent** **Qualifications** - Good computer skills - Good multi-tasking skills - Good logical skills - **Fresh grad or SPM with 1 year customer service experience**: - Prior experience preferred with firms like CHR, CEVA Logistics, Maersk,...

Ensures all customer inquiries/ issues/ complaints are resolved according to the company's processes and procedures - Identifies and escalates difficult and complex issues to senior team members - Maintains a positive, empathetic and professional attitude towards customer - Enters, updates and maintains accurate information of customer interaction,...

**Job description** - You will become a brand ambassador for multinational automotive brand-servicing - clients in Australia and New Zealand. - You should embody service excellence and be able to provide a caring, flexible and - innovative approach when handling customer queries and providing solutions. - As well as responding to the customer you will also...

Customer Journey Understanding and Consultation: Accurately comprehend the customer journey and provide consultative advice on solar products and services, effectively communicating benefits and intricacies.Ensure timely and accurate collection of documents for SEDA applications and maintain comprehensive logs of all customer interactions, transactions,...

Customer Journey Understanding and Consultation: Accurately comprehend the customer journey and provide consultative advice on solar products and services, effectively communicating benefits and intricacies.Ensure timely and accurate collection of documents for SEDA applications and maintain comprehensive logs of all customer interactions, transactions,...