Customer Experience Specialist

The Social Media Customer Care Specialist is responsible for handling customer inquiries and interactions across diverse social media platforms. Their primary goal is to effectively engage with customers, provide accurate information, resolve issues, and guide potential customers towards scheduling appointments. Key responsibilities include: - Monitoring...

WE ARE HIRING CUSTOMER EXPERIENCE SPECIALIST! Salary Range : RM 3,000 - RM 3,500 + RM 500 KPI Working Days : 5 Working Days Monday - Friday, 2 Days Off Working Hours : 8AM-5PM (24/7 Rotational Shift in the Future) Roles & Responsibilities: Ensures all customer inquiries/ issues/ complaints are resolved according to the company's processes and...

Position: Customer Experience Specialist - Korean Speaker Location: Petaling Jaya, Selangor, Malaysia Working hours: 8 hrs shift between 9AM - 7PM, 5 days a week (Mon-Sun) **Salary**: Total package RM 9000 Benefit include: Annual leave / Medical leave / Hospitalization leave / KPI allowance up to RM 500 per month Requirement: - Proficient in English...

**How will you gain from this career?** - Opportunity to work with the leading technical and engineering solutions provider in Malaysia. - Challenges and opportunities to level up your experience and career growth **Other benefits that you might be interested with**: - Professional training and development with certifications **What you will be...

A cloud-based payroll and HR management system, compliant in multiple regions, is seeking a Customer Success Specialist for their team in Kuala Lumpur, Malaysia, with some remote work flexibility. The system helps businesses streamline processes, save time, and enhance efficiency, having assisted over 400 firms in digital transformation. - Full-time hybrid...

CUSTOMER SERVICE SPECIALIST BANKING- MANDARIN LOCATION: PETALING JAYA Salary Up to: RM3,000 - RM3,900 Working Hour: 5 Working days 24/7 Rotational Shift Language allowance : RM300 Job Scope: Responding to customer requests, managing concerns,and providing specific information based on the enquiries received via phone call. Job Requirements: Bachelor's Degree...

**About Us** Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.my, helps millions find the insurance policy with the best value and highest coverage for them. Our core strengths are in navigating...

**About Us** Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.my, helps millions find the insurance policy with the best value and highest coverage for them. Our core strengths are in navigating...

**We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider located in PJ, Selangor, where innovation meets excellence.** As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as **Customer Service Specialists,** providing unrivalled support to our clients. **Position** Customer Service...

Ensures all customer inquiries/ issues/ complaints are resolved according to the company's processes and procedures - Identifies and escalates difficult and complex issues to senior team members - Maintains a positive, empathetic and professional attitude towards customer - Enters, updates and maintains accurate information of customer interaction,...

**Title: Customer Success Specialist (Mandarin)** **Location: Petaling Jaya, Selangor, Malaysia** **Duration: Permanent** **Qualifications** - Good computer skills - Good multi-tasking skills - Good logical skills - **Fresh grad or SPM with 1 year customer service experience**: - Prior experience preferred with firms like CHR, CEVA Logistics, Maersk,...

**We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider located in PJ, Selangor, where innovation meets excellence.** As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as **Customer Service Specialists,** providing unrivalled support to clients within the dynamic transportation &...

**The Day-to-Day Activities** - You will participate in technical and product review meetings - You are responsible for conducting business analysis with the stakeholders, aligning the Standard Operating Procedures (SOP) - You are responsible for delivering high quality, bug-free solutions using in-house built tools - You will deep dive into data to conduct...

Opening with a finance multinational in Petaling Jaya. RESPONSIBILITIES - Focus on Customer First by developing and implementing strategic plans to improve Customer Experience, Retention and Insurance Business. - Lead a Team in ensuring the operations in the department run smoothly and PDCA is performed for any challenges arise. - Develop...

**Job Description岗位职责：** - 负责客户在线咨询答疑，针对客户咨询需求，提供有效解答 - 与有关部门保持良好的沟通与合作 - 在客户服务和准确信息方面超越客户的期望。 - 团队合作以实现所需的 KPI 元素和 SLA **入职要求：** -...

**Job Responsibility** - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Assist and guide customers to place orders on our sales channels - Take the extra mile to engage and to deliver the best customer service to all of our customers. - Resolve any emerging problems that our customers might face in a timely...

Our Customer Experience team is more than just a group of individuals - we are a close-knit team dedicated to creating meaningful and lasting connections with our customers. We believe that our collective strengths are far greater than the sum of our individual talents. Are you a self-starter, collaborative and passionate about scaling a fast-growing...

**_Why Join Us?_** - Urgent hiring - Basic salary + Attractive allowance - Accessible by public transport **_Job Responsibilities: _** - Handling inbound & outbound calls pertaining to customer general inquiries, complaints, comments, feedback and other raising issue related to the company's products. - Deliver the best services to customers to ensure the...

**About Us** Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service. **Overview**: As a Customer...

**About us** - We are a global technology company, driving energy innovation for a balanced planet. Together, we create amazing technology that unlocks access to energy for the benefit of all.- Our inclusive culture is the key to our success. We collaborate with our internal community of colleagues, alumni, and our valued external partners to support each...