HR Operations Service Delivery

2 days ago


Kuala Lumpur, Malaysia PERSOLKELLY_RHQ Full time

WORK WITH US

Job Details:
Position : HR Specialist 2 - HR Operations Service Delivery

Company Industry : Oil & Gas

Working Hours : MENATI Shift (12PM-9PM)

Working Location : Menara Tan&Tan, Jln Tun Razak, Kuala Lumpur, 50450 Kuala Lumpur.

Working Duration: 6-12 months contract with PERSOLKELLY

Remuneration : Basic up to RM3,500 with statutory contribution + Shift Allowance RM35/day + Insurance + Leave benefits

**Requirements**:

- Bachelor degree from an accredited university or college in related area (or a high school graduate/GED or equivalent with at least 4 years of relevant work experience)
- Minimum 2 years prior professional work experience (can include internships)
- Previous experience in HR Operations, Payroll & Benefits, or Global Mobility Services preferred
- Strong customer service focus, with the ability to anticipate customer needs with a high level of responsiveness
- Self-motivated and able to work independently or as part of a team environment
- Applies solid judgment ensuring integrity, compliance, & confidentiality
- Passion for continuous process improvement and simplification
- Strong analytical and problem solving skills with proven ability to organize and analyze data
- Demonstrated organization skills, attention to detail and accuracy
- Strong written and verbal communication skills with fluency in local language and English
- Comfortable delivering against quantitative and qualitative performance metrics
- Proficient with Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

Role Summary:

- Responsible for the successful execution of one or more HR Operations process(s)
- Manage service delivery metrics and/or third-party supplier performance in relation to the assigned process(s)
- Drive increased productivity and compliance through process improvements, standardization and simplification within assigned area (s)
- Foster a culture of customer service excellence and continuous process improvement by providing Best in Class customer service and advise on complex questions/requests from employees, businesses and HR partners
- Maintain high standards of accuracy, timeliness and quality to ensure compliance with relevant legal and company policy requirements
- Develop effective relationships with stakeholders through strong interpersonal skills and proactive communication
- Continuously build and share area of expertise; keep current with internal and external updates and changes
- Provide ad-hoc operational support for assigned process
- Please also provide your expected salary and notice period



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