Customer Service
3 days ago
Identifying customer needs and help
- Maintaining records of customer interactions and transactions with accuracy
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints and reach out to provide assistance
- Follow up with customers to ensure their technical issues are resolved
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Monitor customers’ payments
Requirements and skills
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience when handling tough cases
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Ability to multi-task, prioritize, and manage time effectively
**Job Types**: Full-time, Fresh graduate
**Salary**: RM3,500.00 - RM4,500.00 per month
Schedule:
- Monday to Friday
- On call
- Weekend jobs
-
Customer Service IT > Rm2,400-rm2,800+ 5days
1 week ago
Subang Jaya, Malaysia IT business service and solution provider Full time_Nature of Business: IT service and solution provider_ - Location: Industrial Park Subang, Subang Jaya (Must have transport)_ - Position: Customer Support_ - Salary Range: RM2,400- RM2,800 (Based on experience/ knowledge related)_ - Working Days: Normal day & normal working hours (5 days | 9:00am - 6.00pm)_ Task: - Checking of the warranty for particular...
-
Customer Service Exe
1 week ago
Subang Jaya, Malaysia IT Service Centre Sdn Bhd Full time**Customer Service ( Subang)** Location : Sime UEP Industrial Park Subang Working Days : 5 days Nature of Business : IT solution provider - Checking of the warranty for the particular IT/ home appliances products - Provide the quotation to the customers on the servicing cost - Follow up and assist customer enquiries - Will coordinate with other engineers...
-
Team Leader for Customer Service >
5 days ago
Subang Jaya, Malaysia IT business in service and solution provider Full time_Nature of Business: IT service and solution provider_ - Location: Sime UEP Subang, Industrial Park Subang_ - Position: Call Center Supervisor_ - Salary Range: RM4,500- RM5,000 (Offer based on experiences)_ - Working Days: Normal day & normal working hours (5 days | 9:00am - 6.00pm)_ Requirement: - Diploma/ Degree in any course. - Fluent written and spoken...
-
Customer Service Rm2200-rm2500+normal Day Hours
2 weeks ago
Subang Jaya, Malaysia IT center for service and solution Full time_Nature of Business: IT service and solution provider_ - Location: Industrial Park Subang, Subang Jaya (Must have transport)_ - Position: Customer Support_ - Salary Range: RM2,200- RM2,500_ - Working Days: Normal day & normal working hours (5 days | 9:00am - 6.00pm)_ - ** Fresh grads are welcome to apply_ Task: - Checking of the warranty for particular IT...
-
Customer Service Representative
3 days ago
Petaling Jaya, Malaysia Samsung Authorized Service Center Full time**Customer Service Representative** **Samsung Authorized Service Center (One Mobile Care SDN BHD)** **Sunway Pyramid, Subang Jaya, PJ** **Responsibilities**. - Handle issues regarding client complaints and other matters. - Works with supervisors in other departments on updating information and procedures - Handle customer inquiries and feedback. - Provide...
-
Customer Service
1 week ago
Subang Jaya, Malaysia Bbb Express (m) Sdn Bhd Full time**Responsibilities**: - Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales.**Benefits**: - EPF -...
-
Customer Service
1 week ago
Subang Jaya, Malaysia KYOCERA Document Solutions Malaysia Sdn Bhd Full time**JOB DESCRIPTION** - Act as an interface to communicate and coordinate with internal parties and customers from time to time to ensure smooth running of back - office functions. - Handle KYOCERA customer inquiries and resolve customer problems by phone call or assign technician for visit within the time frame with a focus on service excellence and first...
-
Customer Service
3 weeks ago
Subang Jaya, Malaysia DIRECTD RETAIL & WHOLESALE SDN BHD Full timeTo handle customer complaints & enquires. - Process job orders & ensure effective flow of information between customers & the workshop. - Maintain an orderly workflow according to priorities. - Coaching & developing team members in soft skills. - Assessing the customer service department’s operational performance against set targets. - Undertake any duties...
-
Customer Service
1 day ago
Subang Jaya, Malaysia Bayapay Sdn Bhd Full timeProvide introductory information to prospective and new customers. - Acknowledge and resolve customer's complaints, concerns, and issues in a timely and effective manner. - Provide accurate information about products and services to customers. - Collaborate with other departments to ensure customer satisfaction and resolve customer issues. - Handle customer...
-
Subang Jaya, Malaysia AEON Credit Service (M) Berhad Full time**Job Description**: - To adhere with Company's internal policies and guidelines as well as BNM and any regulatory requirements. - To attend and resolve customer complaints and service request related to collection from various channels. - Investigating, define the root cause, validity of the complaint and resolving customer and 3rd party complaints and...
-
Customer Service
3 days ago
Subang Jaya, Malaysia Luminary Talents & HR Full timeAre you looking for a job with a good and friendly company culture and colleagues who are passionate to work alongside you as a team? Look no further and join us! We are a reputable Chiropractic & Physiotherapy Company that is expanding our Customer Care department and are looking for CUSTOMER SERVICE (Full-time) to join our ever growing family! Additional...
-
Customer Service Agent
1 day ago
Subang Jaya, Malaysia Hays Full timeA brand new opportunity for a Customer Service Agent is available at a major MNC investment bank / financial services banking group and everyone is welcome to apply! Your new company provides financial services all over the globe and to service their international customers several permanent Customer Service Agents are needed to join their dynamic team in...
-
Customer Service Support
4 days ago
Subang Jaya, Malaysia ASK Resources Full timeAnswering phones from customers professionally and responding to customer inquiries and complaints. - Provide troubleshooting to ensure that customers are able to get the services that they subscribed to. - Ability to identify the root cause of the issue that the customer is facing and provide a logical solution. - Improves system performance by identifying...
-
Customer Service Lead
3 weeks ago
Petaling Jaya, Malaysia Recruit Express Service Sdn Bhd Full time**Job Responsibilities;** - Responsible for day-to-day customer service support, including sales order entry and invoicing management. - Actively liaise with customers, factory, respective product DCs, demand planner, supply planner, finance, sales and marketing department to expedite shipment and resolve any matters that may impede customer order...
-
Customer Service Executive
1 week ago
Subang Jaya, Malaysia JEX Express Solutions Sdn Bhd Full time**JOB PURPOSE** Customer Service Executive manages customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. **DUTIES &...
-
Customer Service Executive
5 days ago
Subang Jaya, Malaysia MPS Full timeWhat you will do As a dedicated Voice Channel Specialist, you’ll play a pivotal role in providing top-notch customer service. Here is what's waiting for you: - Focusing diligently on voice channels to swiftly address customer queries and take ownership of their concerns - Striking the perfect balance between customer requirements and business objectives,...
-
Customer Service Support
2 weeks ago
Petaling Jaya, Malaysia Recruit Express Service Sdn Bhd Full time**Responsibilities**: - Obtains customer information by answering telephone calls professionally and responding to customer inquiries and complaints. - Researching required information using available resources. - Handling and resolving customer complaints regarding clients’ products and customer service problems. - Providing customers with the...
-
Customer Service Subang
3 weeks ago
Subang Jaya, Malaysia Agensi pekerjaan ns shue sdn bhd Full timeJOB VACANCY POSITION - CUSTOMER SERVICE LOCATION - SUBANG JAYA SALARY - RM 2500 Contacting potential or existing customers to inform them about our range of cable products Answer questions about products and the company Asking questions to understand customer requirements Maintain good customer relationships Provide quotations to customers AGENSI...
-
Customer Service Subang
2 days ago
Subang Jaya, Malaysia Agensi pekerjaan ns shue sdn bhd Full timeJOB VACANCY POSITION - CUSTOMER SERVICE LOCATION - SUBANG JAYA SALARY - RM 2500 Contacting potential or existing customers to inform them about our range of cable products Answer questions about products and the company Asking questions to understand customer requirements Maintain good customer relationships Provide quotations to customers AGENSI...
-
Customer Service Junior
1 week ago
Subang Jaya, Malaysia JEX Express Solutions Sdn Bhd Full time**JOB PURPOSE** Customer Service Junior manages customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. **DUTIES &...