Current jobs related to Client Services Solutions and Innovation Manager - Air Itam - GrowthFn Sdn Bhd

  • Client Service Solutions and Innovation Manager

    3 months ago

    Air Itam, Malaysia growthfn Full time

    Job requirements Responsible for Operational Excellence initiatives for the Clients in the E-Com (MOD & CS) and Global Payment (Risk Ops & CCO) verticals. - Define and execute value generation roadmaps leading to large meaningful impact to Clients and TP. - Enhance User experience in the E-Commerce and Global Payments space by continuously improving...

  • Python Developer

    3 months ago

    Air Itam, Malaysia POWER IT SERVICES Full time

    **ABOUT US** We are providing Recruitment Services and IT Consulting Services for our Tier-1 Multinational Clients covering following major domains, but not limited to Banking, Financial Services and Insurance, Retail, Airline, Automotive, Energy and Consumer Sector. **ABOUT CLIENT** Our client is a Tier-1 System Integrator and global leader in providing...

  • Sales Account Manager

    3 months ago

    Air Itam, Malaysia RF Staffing and Outsourcing Solutions Sdn. Bhd. Full time

    **Key Responsibilities**: - Proactively seek out new revenue generating opportunities within existing Global Strategic Customers and potential new MNC customer in logistics and transportation. - Analyze reports for cost saving opportunities. - Follow up on all sales leads generated. - Implement business plans and sales strategies to ensure the attainment of...

  • Customer Service Specialist

    4 months ago

    Air Itam, Malaysia Agensi Pekerjaan Find Talent Sdn Bhd Full time

    Our client is the worldwide leader in outsourced omnichannel customer experience management. They connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive...

  • Customer Service Representative

    4 months ago

    Air Itam, Malaysia DSS Software Solutions Sdn Bhd Full time

    The **Customer Service Representative** interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services. Essential Functions/Core Responsibilities: - **Minimum Skills to...

  • Customer Service- Up to 3k(Bayan Lepas,penang)

    4 months ago

    Air Itam, Malaysia Glob Pro BrainHunters Sdn Bhd Full time

    Meeting or exceeding weekly, monthly, and yearly sales quotas. (Green Field focus and support brown field program) - Roving via assigned territories to present company products to potential Cluster Enterprise clients. - Nurture sales leads and setting up appointments to present company products. - Identifying Cluster Enterprise client’ needs and prepare...

  • Customer Service Representative

    3 months ago

    Air Itam, Malaysia DSS Software Solutions Sdn Bhd Full time

    The **Customer Service Representative** interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services. Essential Functions/Core Responsibilities: - **Minimum Skills to...

  • Customer Success Specialist

    3 months ago

    Air Itam, Malaysia Mindpec Solutions Full time

    _**日本語スピーカーを募集中！**_ **#JapaneseSpeaker #Penang #JLPT #N1 #N2** 日本語のカスタマーサクセススペシャリストを募集中❢ **◎**Customer Success Specialist -Japanese Speaker* - **JOB Description**:_ The CSS will be the primary contact for customers using the client’s website shopping channel. The CSS lives...

  • Contact Centre Manager

    3 months ago

    Air Itam, Malaysia growthfn Full time

    Responsibilities - Manage the overall performance and governance of the Statements of Work (together with Vendor Account Management / Business Development). Strategizes and executes directions and decisions following the change management process. - Manage the day-to-day operations in accordance with requirements and SLAs set out in this SOW. Prompt...

  • Customer Support

    3 months ago

    Air Itam, Malaysia amIT Global Solutions Pvt Ltd Full time

    This is **Priya - IT Recruiter **from **amIT Global Solutions Sdn Bhd based** in Cyberjaya, Selangor. amIT Global is a renowned solutions and Services provider that offers a variety of workforce solutions to clients throughout the world. Whether it’s a new technology, a growing need for skills, evolving needs from people, or an impending disruption,...

  • Customer Service

    4 months ago

    Air Itam, Malaysia Career FOS Full time

    Represent the brand, the culture, and values of our clients - Maintain a positive, empathetic, and professional attitude toward customers at all times. - Handle customer’s concerns positively and professionally - Ensure efficient problem and complaint resolution - Capture client feedback for future improvement - Capture the nature of Client contacts. -...

  • Manager, Business Development Northern

    4 months ago

    Air Itam, Malaysia Engie Services Malaysia Sdn Bhd Full time

    **Responsibilities** - Take ownership and act as overall lead or bid manager of the end-to-end business development cycle for clients in Penang / Kedah - Identify project leads, through business networks with industrial players, consultant and contractors, etc. - Leading the complete project development cycle from client’s engagement, solution development,...

  • Customer Service Representative Normal Shift

    4 months ago

    Air Itam, Malaysia DSS Software Solutions Sdn Bhd Full time

    The **Customer Service Representative** interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services. Essential Functions/Core Responsibilities: - Ensure service delivered to...

  • Customer Service Representative Normal Shift

    3 months ago

    Air Itam, Malaysia DSS Software Solutions Sdn Bhd Full time

    The **Customer Service Representative** interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services. Essential Functions/Core Responsibilities: - Ensure service delivered to...

  • Accounting Manager

    3 months ago

    Air Itam, Malaysia Agensi Pekerjaan Carpe Diem Executive Sdn Bhd Full time

    **Job Title **:Outsourcing Accounting Manager - Independently manage a portfolio of accounting clients and leading a team to provide high quality services to clients. - Overseeing the operation of the department including administrative function, resource planning and work schedules to achieve the department’s goals - Design and establish processes and...

  • Business Development Manager

    3 months ago

    Air Itam, Malaysia VSTECS Berhad Full time

    **Why join us?** - Travel & Phone allowance - Monthly commission scheme - Incentives (quarterly & yearly) - Annual salary increment - Dental coverage - Free car parking in office - Staff canteen - Sport & Recreational by VSTECS Sports Club - We'll take care of you - Medical, Dental, Insurance (Hospitalization & Surgical benefits, Personal accident, Term...

  • Sales Executive

    4 months ago

    Air Itam, Malaysia Lees Frozen Food Sdn Bhd Full time

    Millions of people depend on us every day for their affordable food. Lee's is a global leader in selling, marketing, and distributing food and non-food products to restaurants, healthcare, educational facilities, hospitality businesses, and more. With a vast network, Lee's operates across Southeast Asia and internationally, providing its customers with a...

  • Tax Manager

    3 months ago

    Air Itam, Malaysia Agensi Pekerjaan Carpe Diem Executive Sdn Bhd Full time

    **Job Title **:Manager **Department **:Tax - Independently manage an assigned portfolio of clients and lead team to deliver high quality tax services to clients. This includes corporate tax planning, tax audit and tax investigation. - To review the tax computation prepared by subordinates and ensure tax submission are done on time. - To resolve clients’...

  • Customer Service Specialist

    3 months ago

    Air Itam, Malaysia Agensi Pekerjaan Find Talent Sdn Bhd Full time

    **About the Company** Our client are the worldwide leader in outsourced omnichannel customer experience management. They connect the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure...

  • Audit Manager

    3 months ago

    Air Itam, Malaysia Agensi Pekerjaan Carpe Diem Executive Sdn Bhd Full time

    **Job Title**:Audit Manager - Independently manage a portfolio of audit clients and leading a team to provide a high level of service to the clients. - Managing the audit team and ensure that all audit assignments are carried out effectively, efficiently and meeting deadlines. - Preparing job allocation planning and manage the capacity of staff force. -...

Client Services Solutions and Innovation Manager

3 months ago

Air Itam, Malaysia GrowthFn Sdn Bhd Full time

Position: Client Services Solutions and Innovation Manager

Language: English

Specialization: At least 2 years Solutions and Innovation experience.

Target Onboarding Date: June

HC: 1

Salary Range: 13,000 - 18,000RM

Location: Penang

Type: Full-time

Shift: Regular shift

Job requirements

Responsible for Operational Excellence initiatives for the Clients in the E-Com (MOD & CS) and Global

Payment (Risk Ops & CCO) verticals.
- Define and execute value generation roadmaps leading to large meaningful impact to Clients and TP.
- Enhance User experience in the E-Commerce and Global Payments space by continuously improving on

products that are serviced.
- Identifying Automation opportunities that can be implemented with full stakeholder buy-in.
- Creating an ongoing pipeline of ideas in the dynamic space of Trust & Safety and Global Payments,

delivering value for the clients.
- Proactively identify opportunities, solve problems, and guide operational excellence, site

transformational efforts to implementation.
- Develop and provide statistical analysis utilizing control charts to assess process capability.
- Actively drive the development and sharing of best practices, lessons learnt in cross process team

improvements.
- Provide LEAN and 6-sigma expertise in problem solving; identify and lead projects with teams.
- Coach, mentor, and work with all colleagues in the execution of multiple projects simultaneously.
- Continuously challenge the status-quo by encouraging innovation and calculated risk taking.
- Serve as a process team SME for Innovation; conduct workshop in instilling the culture of ideation,

innovation, and transformation.
- Monitor Process performance to determine key opportunity areas to continuously improve performance

**Requirements**:

- Experience in driving/ participation in driving large transformation and innovative scalable solutions

within the Trust & Safety / Ecommerce Content Moderation / CS / Risk Ops / Payments CE teams.
- Minimum of 4-5 years of experience in leading Business Excellence, Innovation, Transformation in Business Process Outsourcing.
- Patience, understanding and resilience when managing complex situations and competing priorities.
- Bachelor's degree from recognized university.
- Data visualization experience to provide insights and able to succinctly articulate value.
- Experience with designing experiments, tools, and measures, establishing hypotheses and leading

projects from end to end.

Preferred Requirements
- Experience in Innovating & delivering value in the Trust & Safety / Ecommerce MOD & CS / Risk Ops /

Payments CE space.
- Experience in tool development and deployment in the above space.
- Experienced and certified in Six Sigma - Green Belt / Black Belt Methodology, PMP certification.
- Excellent communication and client management skills, presentation abilities and stakeholder

management.
- Proven ability to work independently.
- Ability to be flexible and work creatively and analytically in a problem-solving environment.
- Creative thinking/innovative mind-set.
- Project delivery - timeline and milestone management, Stakeholder relationship management.
- Ability to engage senior client management on offerings, emerging issues in focus.
- Demonstrated ability to interface with multiple levels of management

**Job Types**: Full-time, Permanent

Pay: RM13,000.00 - RM18,000.00 per month

Application Question(s):

- What nationality are you?
- How many years of experience as Client Services Solutions and Innovation Manager?
- How many years of experience in a BPO Company?
- Do you have 7+ years of people management experience, including managing managers, and a strong desire to develop team members. (How many)?
- The role is urgent, the joining date is in June 2024, can you join?
- Experienced and certified in Six Sigma - Green Belt / Black Belt Methodology, PMP certification?

**Education**:

- Bachelor's (preferred)