Delivery Platform Support

4 months ago


Kota Damansara, Malaysia Times Consult Full time

Job Scopes:
了解客户的询问并通过适用的渠道做出回应:电话、聊天和电子邮件。

了解客户的询问,并确保他们通过适当的支持渠道得到答复或路由。

管理客户上报并确保根据需要回答、跟踪和上报这些问题。

表现出强大的客户服务导向,并承担起确保客户满意的责任。

提供高水平的专业性和称职的客户服务。

能够按照公司的流程以友好和礼貌的方式与客户进行有效沟通。

Job Scopes:

- Understand customer enquiries and ensure they are answered or routed through the appropriate support channel.
- Manage customer escalation and ensure that these are answered, tracked, and escalated as required.
- Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied.
- Provide high level of professionalism and competent customer service.
- Able to communicate effectively with customers in a friendly and polite manner following the company’s processes.

Requirement:
最低學歷 SPM
能读、写和用中文溝通
必须愿意在办公室工作。
只有入围的候选人才会收到通知。

Requirement:

- Minimum SPM
- Able to read, write and speak good in Chinese
- Must be willing to work in office.

职位类型:全职

薪资: 每月最高 RM3,600.00

申请问题:

- Are you available to start immediately?

可接受的工作班次:

- 早班 (必填)
- 晚班 (必填)
- 通宵夜班 (必填)


  • Lead, Field Sales

    4 months ago


    Kota Kinabalu, Malaysia Delivery Hero Full time

    About the opportunity The **Lead, Field Sales** at foodpanda is pivotal to our commercial growth and market expansion. Reporting to the Group Field Sales Lead, this role offers a unique perspective on our operations, encompassing commercial strategies and operational activities. **Key Responsibilities**: - Sales Leadership: Guide Field Sales...


  • Kota Kinabalu, Malaysia Delivery Hero Full time

    About the opportunity We are looking for a **Field Sales Specialist** to be based in **Sabah** and who is able to convince the best restaurants in Malaysia to join foodpanda. This role will be reporting to the **Lead, Field Sales**, in the **Commercial **department. **Responsibilities**: - Field Sales Specialist at foodpanda are responsible for driving...

  • Marketing Intern

    5 months ago


    Kota Damansara, Malaysia Qra Sdn Bhd Full time

    Write, and optimise a variety of content (E-commerce, website content, blog posts, ad copy, press release etc.). - Support general marketing activation roll out in-stores and in daily tasks. - Assist with the preparation and delivery of marketing materials and campaigns. - Monitor Social Platforms while producing current and engaging communications to...


  • Kota Damansara, Malaysia iMalaysian.com (IFixx Retail Sdn Bhd) Full time

    **Requirements**: - _**Computer Science, Information Technology, Management Information Systems, Data Science, Business Intelligence or equivalent.**_ - Possess basic computer skills and possess the ability to adapt to a dynamic and expanding business environment. - Excellent problem-solving ability and a great aptitude for executing tasks given by a...


  • Kota Damansara, Malaysia iMalaysian.com (IFixx Retail Sdn Bhd) Full time

    **Requirements**: - _**Computer Science, Information Technology, Management Information Systems, Data Science, Business Intelligence or equivalent.**_ - Possess basic computer skills and possess the ability to adapt to a dynamic and expanding business environment. - Excellent problem-solving ability and a great aptitude for executing tasks given by a...

  • Technical Service

    4 months ago


    Kota Damansara, Malaysia LINKTRIX CONSULTANTS PTE. LTD. Full time

    **Job Responsiblities** - Report to the Senior Technical Support Specialist - Provide technical support to SEA-NEA importers - Maintain the technical failure reporting platform in time - Plan and conduct specialized service trainings to service technicians from importers - Support in technical outdoor campaigns and other related topics - Delivering technical...


  • Kota Damansara, Malaysia Planet Kreatif Sdn Bhd Full time

    SALES SUPPORT EXECUTIVE Job Scope: - Assist resellers to achieve set sales targets. - Manage communication plans to resellers on a daily basis in the WhatsApp communication platform. - Assist to manage any issues, questions & feedbacks related to product orders. - Involved in the company's social media related activities (talents of content & Live). -...


  • Kota Damansara, Malaysia Petchef Sdn Bhd Full time

    **Delivery Planning Optimization**: Assist in managing and refining delivery schedules to ensure efficient distribution of products, adapting to new orders and last-minute changes while upholding customer privacy. **Delivery Timelines Update** Continuously monitor and update delivery timelines, keeping stakeholders informed to facilitate timely...

  • Operations Support

    3 months ago


    Kota Kinabalu, Malaysia Maxity Platform Sdn. Bhd. Full time

    **Responsibilities**: - Designs and develops project plans to implement new policies, programs and initiatives, and operating processes of strategic significance to the unit. - Organizes and coordinates implementation of project plans to ensure compliance with overall strategic plans, goals and unit objectives, as well as maintenance of optimal operating...


  • Kota Damansara, Malaysia RICH ERGON SDN BHD Full time

    Key Responsibilities: - Proven experience in technical support, preferably within the gasket or sealing industry. - Strong knowledge of gasket materialsExcellent communication and problem-solving skills. - Ability to collaborate effectively with cross-functional teamwork closely with the Sales teams to address customer requirements and provide technical...


  • Kota Damansara, Malaysia Black Card Platform Sdn Bhd Full time

    **Job Requirements** 1. Possess own transportation. 2. Fresh graduates are welcome to apply 3. Passionate providing Customer Service 4. Able to work independently, possess positive attitude, high sense of responsibility and have problem-solving abilities. 1. To arrange and liaise with agents and lawyer on preparing documents, administering payment and...


  • Kota Damansara, Malaysia Chrisjac Recruitment Services Full time

    **Position: Customer and Sales Support Administrator.**: - **Salary: RM 2500-3500.**: - **Work location: Sunway Damansara (PJU3), Petaling Jaya** **Introduction** **About the job** **The duties** Reporting to Sales Manager, the position is permanent and is office bound position where the incumbent will be responsible for providing administrative support...


  • Kota Damansara, Malaysia Arche Digital Sdn Bhd Full time

    **ABOUT ARCHE DIGITAL** Arche Digital is a leading leading E-Commerce Enabler and Fulfillment Center in Malaysia that provides full service of E-Commerce supply chain activities from brand store management to order fulfillment. Our aims is to help businesses or brands to expand their business into e-commerce marketplaces, such as Lazada, Shopee etc. Our...

  • Customer Support

    4 months ago


    Kota Damansara, Malaysia The Edge Property Sdn Bhd Full time

    Job Description You are the frontline for company queries whether to funnel through higher up or to specific department. Your roles is to communicate with our client in either solving their plea, follow up through their request or taking notes on their feedbacks in providing the best online property platform that we can be. Your tasks is as listed but not...

  • Sales Administration

    4 months ago


    Kota Damansara, Malaysia Chrisjac Recruitment Services Full time

    **Position: Sales Administration & Customer Support Officer.**: - **Salary: RM 2500-3500.**: - **Work location: Sunway Damansara (PJU 3), Petaling Jaya** Our client is a medical vendor who have been supplying medical devices and consumables to public and private medical healthcare services hospitals/organizations for over a decade in Malaysia. They are in...


  • Kota Damansara, Malaysia Hach Full time

    **Duties and responsibilities** - Knowledge of Enquries to cash Flow Cycle. - Follow up with After market sellers for order booking. - Work on Shipment Plan, Item allocation with the help of Supply chain team. - Sending PI to customers and follow-up for Payments and get it applied with the help of finance. - Work on Return/RMA’s & customer complaint and...


  • Kota Damansara, Malaysia Glob Pro BrainHunters Sdn Bhd Full time

    Locations: IOI Putrajaya / Damansara Uptown Salary Range: 2.5k-2.9k Working Hours 6 days working 5am / 6am ( Per day total hours 8 hours) Sat (Half day) / Sunday Off Job Summary : Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards....

  • Instructional Designer

    3 months ago


    Kota Damansara, Malaysia AES Academy Full time

    Responsibilities: - Deliver training programs using proven techniques - Design and conduct pre and post-course assessments - Consult with Business Owners to identify training needs - Monitor changes to the system and update training materials - Stay updated with instructional design methodologies - Act as a point of contact for system users, providing...

  • Instructional Designer

    4 months ago


    Kota Damansara, Malaysia AES Academy Full time

    Responsibilities: - Deliver training programs using proven techniques - Design and conduct pre and post-course assessments - Consult with our team to identify training needs - Monitor changes to the system and update training materials - Stay updated with instructional design methodologies - Act as a point of contact for system users, providing necessary...

  • E-commerce Operation

    3 months ago


    Kota Damansara, Malaysia Sanflor Malaysia Full time

    **Role Description**: **Requirements**: 1. Diploma or above 2. 18-30 years old 3. Interested in e-commerce and wedding decorations industry 4. Strong learning ability, able to work independently 5. Familiar with Chinese and English **Responsibilities**: 1. Manage e-commerce platform orders 2. Daily order and delivery processing 3. Organize warehouse...