Customer Care Associate

3 weeks ago


Bukit Jalil, Malaysia Parkson Pavillion Bukit Jalil Full time

**Daily Operations**
- Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.
- Circulate among visitors, patrons, and employees to preserve order and protect property.
- Supervises movement of all personnel including cleaners, suppliers, visitors, etc.
- Closely monitor customer entrance, staff entrance, loading bay, office and fire doors.
- Record daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences in the security log book.
- Attends to alarms and any disturbances to the environment. Inform managers and call police or fire department in cases of emergency, such as fire or presence of unauthorized persons.
- Ensures store including kiosk and external promotion area opening and closing is done according to guideline.
- Perform flushing, frisking and bag checks daily.
- Open and close staff entrance, customer entrance and fire doors daily according to guideline.
- Ensure all incidents are recorded in an incident report.
- Communicate to superiors on security and safety issues.
- Enforces strict discipline to company policy and procedures.
- Ensures contractors adhere to the company’s work guidelines and policies in carrying out maintenance, renovation and promotion set-up work.
- Pay special attention on weak security spots.
- Monitor cashier scanning for abuse at cashier counter.
- Accompany cash management staff for cashier counter collection.
- Ensures EAS system is in working condition daily.
- Handle customer’s alarm triggers.
- Provides porter service to customers upon request from supervisors and above.
- Controlling customer traffic during events, peak season and long queue.
- Performs over night duty when necessary.

**Job Specification**
- Good working knowledge of store layout.
- Knowledge of security and safety practices
- Good communication skills
- Good Spoken and written English and Bahasa Malaysia and other local dialects.
- Good inter-personal skills
- Physically fit and healthy
- Observant, detail oriented and is not easily distracted.
- Good judgement
- Good emotional control
- Ability to work with people in a harmonious and professional manner.
- Ability to accept increasing responsibility as delegated by an immediate
- supervisor

**Job Types**: Full-time, Permanent, Fresh graduate

Pay: From RM1,700.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Evening shift

Supplemental pay types:

- Overtime pay
- Yearly bonus

Ability to commute/relocate:

- Bukit Jalil: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- STM/STPM (preferred)

**Experience**:

- Security: 1 year (required)

Expected Start Date: 06/24/2024



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