Director, Customer Portfolio Insights and

5 months ago


Malaysia CIMB Group Full time

**Roles & Responsibilities**
- Identify customer insights and value prepositions to drive cross selling and upselling to increase customer stickiness with the bank.
- Develop strategic initiatives and to drive customer profitability and retention.
- Develop systemic action based on customer behavioral triggers and alert to drive customer activities, usage, retention & cross selling.
- To develop anti
- attrition strategy based on customer & portfolio analytic insights obtained.
- Conduct routine leads management including selection, loading, tracking and review of the leads conversion.
- Maintain RM model, operating rhythm and identify segment’s potential including dashboard, periodic reporting and wallet sizing initiatives.
- Continuous sourcing of relevant & quality leads (i.e. internal & external leads) to grow commercial banking base.

**Job Requirements**
- Process good understanding in deposits, loan, trade & FX.
- Background in Business with quantitative or technical field knowledge (i.e. Mathematics, Statistic, Computer Sciences, Software Engineering ) is preferred.
- Good business acumen & competency in programming tools such as Python, SQL, SAS, VBA, PowerBI, Qliksense will be an advantage.
- Ability to initiate and drive initiatives to completion with mínimal guidance.
- Ability to produce business proposals and review decks for management.
- Analytical mindset with attention to details.
- Strong communication and interpersonal skills, able to work & collaborate with internal & external stake holders.



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