[my] Executive, Provider Management

6 days ago


Petaling Jaya, Malaysia Doctor Anywhere Full time

**About the team**

Doctor Anywhere's Operations team is a crucial part of the company. We ensure the day-to-day excellence of our TPA business, virtual and in-person clinical services, resolving operational issues in a timely manner and providing the best customer experience possible. We make sure that our customers remain our top priority.

**About the role**

We are seeking an **Executive, Network Management (Medical) **who will provide accurate and prompt assistance to the panel network of providers with accurate information and able to communicate effectively in between internal stakeholders and external parties (Eg. Panel Providers, Insurance Partners, etc.).

This role reports directly to the **Team Lead, Provider Management.**

**A summary of the key responsibilities and requirements are as follows**:
**Responsibilities**
- Manage rostering for our DA Clinics
- Management of locum communications.
- Assisting the Manager on locum management which includes being on standby for last minute arrangements
- Provide approval of medical claims to panel clinics.
- Review of medical enquiries from panel clinics and provide advice/solution.
- Conduct internal and external audit for medical claims submitted
- Assisting the Manager to ensure fulfillment of Cost containment agreed with clients.
- Any other adhoc duties assigned when appropriate.

**About you**
- Any relevant experience with at least 2 years in Healthcare domain, General Practitioners’ clinic Practice or Hospital
- Strong medical knowledge is a plus
- Strong operations background
- Excellent communicator and people-oriented person who enjoys teamwork and working in a collaborative environment
- You have unquestioned integrity and high standards in the work you do
- Genuine curiosity and strong desire to continuously learn and grow
- Experience of working within a tech startup and hyper growth environment would be a bonus
- A start-up attitude - highly collaborative with an entrepreneurial, roll-up-your sleeves attitude, pragmatic, and able to work independently when required.
- Comfortable with ambiguity - we're a fast-growing business and there's always unchartered territories, which is part of the fun. You should be comfortable with it and understand that not everything is 100% defined all the time.

**About Doctor Anywhere**

Doctor Anywhere (DA) is a regional tech-enabled, omnichannel healthcare provider delivering care to 2.5 million users across 6 countries in Southeast Asia. Founded in 2017 with a mission to make healthcare simple, accessible, and efficient for all, DA leverages technology to enable individuals towards preventive, long-term health via holistic offerings including our telehealth app, physical clinics and pharmacies, mental wellness, specialist consults, and also an online health & wellness marketplace for supplements, healthy snacks, home-based health screening and vaccinations.

DA’s goal is to build a regional digital healthcare ecosystem, advanced by the 3,000 GPs and specialists within our regional network, over 1,000 corporate organisations, and 25 regional insurers we work with. Grounded in our motto “Keep Going, Keep Growing”, our team strives towards excellence, with innovation and collaboration at our core, and values diversity in perspectives brought by every member. Join us in our mission to transform Southeast Asia’s healthcare future



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