Workforce Management Associate

**Role Title: Workforce Management Analyst** **Job Type: Permanent** **Job Location: Work from home** **Must have skills: - ** - **Scheduling**: - **Forecasting**: - **Capacity Planning**: - **WFM Calculations and formula**: - **Excel experience** **GENERAL SUMMARY**: - Experience in WorkForce Management methodologies, Data Analytics and Data...

**Role Title: Workforce Management Analyst** **Job Type: Permanent** **Job Location: Damansara Heights, Kuala Lumpur - Remote** **Must have skills: - ** - **Scheduling** - **Forecasting** - **Capacity Planning** - **WFM Calculations and formula** - **Excel experience** **GENERAL SUMMARY**: - Experience in WorkForce Management methodologies, Data...

**Job responsibilities**: - To manage a team of Resource Planning Analysts, Real-Time Analysts, Schedulers, Forecasters, and Business Performance Analysts, accurately prepare forecasts and budgets for call & non-call workloads and resources, monitoring drivers against business change & developing models to improve accuracy. - To constantly monitor and...

At least 8 years of experience in the workforce management field, with at least 2 years in a managerial role. Minimum of 2 years of experience in the outsourcing industry. - Excellent understanding of WFM fundamentals with proven experience in the design, development, and implementation of strategic workforce planning in a diverse/matrixed organizational...

JOB TITLE **:WORKFORCE MANAGEMENT (WFM) ANALYST** DIVISION **:GLOBAL WORKFORCE MANAGEMENT** REPORTS TO **:MANAGER, REMOTE ASSESSMENTS** **GENERAL SUMMARY**: Be accountable in ensuring that client/customer goals are met by analyzing work volume variances to forecast, adjusting scheduling/staffing levels as necessary and supporting a global strategy to...

About the Role In line with the policies/procedures, to provide/improve and communicate External Workforce (Consultants) activities/services, in meeting the project/business owners goals. What to expect: - Understand hiring and/or project deliverables requirement from project managers/business owners and working closely with project managers/business...

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. - It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030._ - And to get there, we need...

**Workforce Management Analyst** **Job Type**: Permanent **Experience**: 3-4 Years **Division **:GLOBAL WORKFORCE MANAGEMENT **Report To**: MANAGER, TEST HOURS MANAGEMENT **DUTIES & RESPONSIBILITIES**: - Analyze past volume and staffing patterns, using historical and forecasted data, to ensure that SLAs are - met. - Drive overall reduction of cost by...

**JOB TITLE : WORKFORCE MANAGEMENT (WFM) ANALYST** **DIVISION : GLOBAL WORKFORCE MANAGEMENT** **REPORTS TO : MANAGER, TEST HOURS MANAGEMENT** **GENERAL SUMMARY**: Be accountable in ensuring that client/customer goals are met by analyzing work volume variances to forecast, adjusting scheduling/staffing levels as necessary and supporting a global strategy...

**Role Purpose**: Design, maintain, analyze, and deliver a comprehensive suite of forecasting metrics for operational delivery platforms. Use business data and statistical methods to provide insight into business performance and suggest area and methods of improving operations. Play a key role in the validation and continual enhancement of current reporting...

Create scheduling in Workforce Management tool - Manage changes to scheduling to ensure adequately daily resource coverage - Work closely with Operations management to assist them in enforcing schedule adherence and Aux code usage - Collect, analyze and process operation’s data on daily/weekly/monthly/quarterly/half yearly basis to generate accurate /...

**Summary** The Human Resources (HR) Manager plays a vital role in our company's success by overseeing all aspects of our employee lifecycle, from recruitment to retirement. You will be the strategic partner to our leadership team, ensuring we have a talented and engaged workforce that fuels our business goals. **Responsibilities**: - **Talent...

Kuala Lumpur Full Time About Klook We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences. Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million...

Responsibilities About TikTok TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us At TikTok, our people are humble, intelligent, compassionate and creative....

Responsibilities About Us TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us Creation is the core of TikTok's...

**Requirement** - Preferable with at least a Degree level - At least five years of call center/customer service - Proficient in Microsoft Excel. - Good communication skills (both spoken and written): - English - Chinese - Bahasa Malaysia/Indonesia - Must be a team player and problem solver - Computer literacy is a must **Job Responsibility**: **1. Resource...

**Job Highlights** - Attractive Commission, Bonus, Incentive & Retirement Benefits - Flexible working hours & work from home arrangements. - Continuous trainings provided & career growth opportunities. - Evaluate client needs and create customized solutions that meet their financial requirements. **Job Descriptions** - Build and maintain relationships with...

**Job Highlights** - Attractive Commission, Bonus, Incentive & Retirement Benefits - Flexible working hours & work from home arrangements. - Continuous trainings provided & career growth opportunities. **Job Descriptions** - Evaluate client needs and create customized solutions that meet their financial requirements. - Build and maintain relationships with...

Responsibilities TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us Creation is the core of TikTok's purpose....

**Position Snapshot** - Location: Kuala Lumpur, Malaysia - Company: Nestrade Procurement Division - Act. Rate: Full-Time Act. Rate 100 % - Type of contract: Permanent Genuine opportunities for career development, training, and personal development. Attractive and dynamic international working environment. Modern “smart office” locations providing...