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Customer Engagement Specialist

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Capcon Asia Full time

Job Description:

We are seeking an experienced Customer Success Manager to join our team at Capcon Asia. In this role, you will be responsible for ensuring the continued satisfaction of our clients through effective relationship management and strategic planning.

Main Responsibilities:

  1. Customer Analysis and Reporting:
  • Collect and analyze customer feedback to identify areas for improvement
  • Present findings and recommendations to internal stakeholders
Onboarding and Training:
  • Develop tailored onboarding programs to facilitate smooth platform adoption
  • Provide ongoing training and support to ensure customers achieve desired outcomes
Project Management:
  • Coordinate and execute multiple projects simultaneously while meeting deadlines and quality standards
  • Collaborate with cross-functional teams to deliver integrated solutions

Requirements:

  • Bachelor's degree in Business Administration, Marketing, or a related field
  • Proven track record of success in customer-facing roles, with a strong understanding of customer needs and preferences