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Multilingual Customer Experience Representative

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia MindPec Solutions Full time

MindPec Solutions is looking for a highly motivated and experienced International Customer Service Agent to join our team.

The successful candidate will have a proven track record of delivering exceptional customer service and will be fluent in Japanese.

About the Role:

Key Responsibilities:
  1. Respond to customer inquiries and resolve issues efficiently.
  2. Develop and maintain positive relationships with customers.
  3. Communicate company news, services and policies to customers.
  4. Assist customers with product and service usage.
  5. Collaborate with colleagues to achieve customer satisfaction goals.
  6. Participate in ongoing training and development programs.

What We Offer:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.