Customer Service Team Manager

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia OKX Full time
About OKX

We are a leading crypto exchange that provides millions of users with access to crypto trading and decentralized applications.

Our core principles, We Before Me, Do the Right Thing, and Get Things Done, drive our culture and shape our processes.

We are part of OKG, a group that brings the value of blockchain to users worldwide through our products, including OKX Wallet and OKLink.

Job Description

This role involves receiving, following up on, and resolving complex issues while ensuring all problems are thoroughly resolved.

The successful candidate will proactively identify problems and drive solutions through product or process optimization to enhance user experience.

They will communicate across departments, coordinate with others, and lead the team to achieve goals.

In addition, they will develop and improve relevant systems and processes to support team development.

Requirements
  • A full-time diploma or above (Bachelor's Degree preferred) with over 5 years of experience in managing customer service teams.
  • An excellent command of spoken and written English and Mandarin is required for this role.
  • The ideal candidate must be willing to work according to assigned schedules and adapt to 24/7 rotational shift work.
  • Strong data analysis and logical thinking skills are essential.
  • Proactive work attitude, strong stress tolerance, good communication, and coordination skills are also required.


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