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Merchant Service Representative

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia American Express Full time
CFN Japan Merchant Back Office

At American Express, we're dedicated to delivering exceptional customer experiences. As a key member of our team, you'll play a vital role in ensuring the satisfaction of our merchants based in Japan.

Job Description:
  • Provide top-notch service to our merchants, addressing their needs and concerns with professionalism and expertise.
  • Manage various tasks, including account setups, maintenance, payments, reconciliations, and terminal enablements, with precision and attention to detail.
  • Respond effectively to customer inquiries, adapting your approach as needed to ensure seamless resolution.
  • Utilize our computerized system to track information, troubleshoot issues, and provide accurate solutions.
Key Qualifications:
  • Excellent communication skills in Japanese and English, both written and verbal.
  • A results-driven individual with strong analytical, time management, and organizational skills.
  • Highly detail-oriented with a problem-solving mindset, able to quickly adapt to new tools and technology.
  • Strong influencing skills for handling escalated issues, utilizing relationship management and conflict resolution techniques to collaborate across teams.