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Telesales Representative

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Carousell Group Full time

About Carousell Group

Carousell Group is a leading multi-category platform for second-hand items in Greater Southeast Asia. Our mission is to make second-hand the first choice. Founded in August 2012 in Singapore, we have a leading presence in seven markets under various brands.

Our Culture

We value hiring, developing, and promoting people who embody our values of HEART, which stands for Humility, Empathy, Accountability, Relentlessly resourceful, and Teamwork. Together as an organization, we create magic.

About the Job

This role involves working as a Telesales professional, identifying and qualifying leads, reaching out to potential clients, and promoting our services and subscription plans. The ideal candidate should have prior experience in telesales or a similar role and possess excellent communication and negotiation skills.

  • Key Responsibilities:
  • Qualify leads as sales opportunities
  • Reach out to potential clients through calls, emails or messages
  • Presentation of our company to potential clients and education on our services, subscription plans, and support in product launches
  • Identify client needs and suggest appropriate products/services
  • Tailor product solutions to increase client satisfaction
  • Build rapport and long-term trusting relationships with clients
  • Proactively seek new business opportunities in the market
  • Stay up-to-date with latest products/services and their price/payment plans
Requirements
  • Prior experience in telesales, inside sales, or a similar role is an advantage.
  • Hands-on experience with sales techniques, including cold calling, is a plus.
  • Proven track record of meeting or exceeding sales quotas.
  • Strong understanding of sales performance metrics.
  • Excellent communication, negotiation, and interpersonal skills.
  • Positive attitude, proactive mindset, and strong problem-solving abilities.
  • Ability to deliver engaging and persuasive presentations.

Work Arrangement:

  • Working Hours: 9am - 6pm
  • Monday - Friday
  • RM15/hour