Client Relationship Executive

2 weeks ago


Johor Bahru, Johor, Malaysia Mudah Full time
About Carousell Group

We are a leading multi-category platform for secondhand in Greater Southeast Asia, with a mission to make secondhand the first choice for consumers.

Job Title

Business Developer - Client Relationship Executive

Job Summary:

This role plays a crucial part in building and maintaining strong client relationships, ensuring their needs are met and they receive the highest level of service. It involves identifying opportunities for growth, working closely with internal teams to deliver exceptional solutions.

Key Responsibilities:
  • Client Relations
  1. Establish and maintain strong relationships with clients.
  2. Act as the main point of contact for assigned clients.
  3. Understand client needs and objectives, providing tailored solutions.
Growth and Expansion
  1. Identify and pursue opportunities to grow accounts and expand service offerings.
  2. Develop and execute strategic account plans.
  3. Collaborate with sales and marketing teams to achieve revenue targets.
Performance Monitoring
  1. Prepare regular reports on account status, including sales forecasts and financial performance.
  2. Analyze client feedback and data to improve service delivery and client satisfaction.
Customer Satisfaction
  1. Address client queries and concerns promptly and professionally.
  2. Provide exceptional customer service, ensuring client satisfaction and retention.
  3. Conduct regular client check-ins and reviews to ensure ongoing satisfaction.
Qualifications:
  • A strong understanding of sales and customer service principles.
  • Excellent communication and interpersonal skills.
  • Strong analytical and problem-solving skills.
  • Ability to work independently and as part of a team.


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