Business Performance Manager

5 days ago


Subang Jaya, Selangor, Malaysia MAXIS Malaysia Full time

At Maxis Malaysia, we are seeking a Business Performance Manager to lead our Contact Centre team in delivering exceptional customer experiences.

Key Responsibilities:
  • Manage day-to-day floor management of the Contact Centre team's performance, ensuring objectives and targets are met.
  • Actively ascertain the Voice of Customers, identifying issues and resolutions, and working with Business Teams on improvement opportunities.
  • Ensure quality assurance standards and cases managed by the team meet highest standards through Touch Point Net Promoter Score and First Contact Resolution measurements.
  • Analyze and improve work processes to enhance efficiency, service quality, and customer experience.

As a Business Performance Manager, you will lead weekly/monthly support cadence with Business Teams, ensuring improvements and preparing adhoc reports for analysis and trends purposes.

We value diverse voices and people at Maxis Malaysia. We hire and reward employees based on capability and performance, regardless of ethnicity, gender, age, education, religion, nationality, or physical ability.



  • Subang Jaya, Selangor, Malaysia ASSA ABLOY Sicherheitstechnik GmbH Full time

    About the JobWe are looking for a highly motivated Key Performance Manager to join our team. As a Key Performance Manager, you will be responsible for leading our sales efforts, identifying new business opportunities, and developing strong relationships with customers.About Us:ASSA ABLOY is a global leader in access solutions, with nearly 61,000 colleagues...


  • Subang Jaya, Selangor, Malaysia MEDICOS Full time

    As a Performance Marketing Manager at MEDICOS, you'll be responsible for driving online sales and growth through effective ad buying and performance marketing strategies. With 1-2 years of experience in e-commerce or performance marketing, you'll be able to manage ad buying and optimize campaigns to maximize conversions and revenue.This role requires...


  • Subang Jaya, Selangor, Malaysia Daythree Business Services Sdn Bhd Full time

    About UsAt Daythree Business Services Sdn Bhd, we are committed to delivering exceptional customer service and driving business growth through innovative workforce management solutions. We are seeking an experienced Operations Management Director to join our team and lead our workforce management department.About the RoleYou will be responsible for...


  • Subang Jaya, Selangor, Malaysia ZUS Coffee Full time

    Key ResponsibilitiesThe District Manager will be responsible for:Leading and developing district teams to drive business growth and improve operational performance.Creating district implementation plans to support execution of regional and company initiatives.Managing through unusual events to keep district operating to standard.Providing coaching, feedback,...


  • Petaling Jaya, Selangor, Malaysia FUJIFILM Business Innovation Asia Pacific Full time

    Job SummaryFUJIFILM Business Innovation Asia Pacific is seeking an experienced Corporate Sales Executive to join our sales team.As a Corporate Sales Executive, you will be responsible for developing and executing sales strategies to drive business growth and expansion.About the CompanyWe are a global leader in delivering innovation to customers' businesses...


  • Subang Jaya, Selangor, Malaysia Zapeus Marketing PLT Full time

    Zapeus Marketing PLT is a digital marketing agency that's committed to helping small businesses thrive online.This role requires a talented Performance Marketing Executive to join our team and drive business growth through social media.Main ResponsibilitiesSocial Media Campaign Execution: Develop and execute comprehensive social media strategies to achieve...


  • Subang Jaya, Selangor, Malaysia Daythree Business Services Sdn Bhd Full time

    Job OverviewWe are seeking an experienced Strategic Workforce Manager to join our team at Daythree Business Services Sdn Bhd. As a key member of our workforce management department, you will be responsible for designing and implementing strategic workforce planning initiatives that drive business growth and efficiency.About the RoleYou will lead the...


  • Subang Jaya, Selangor, Malaysia Daythree Business Services Sdn Bhd Full time

    About Daythree Business Services Sdn BhdDaythree Business Services Sdn Bhd is a leading provider of Business Process Management (BPM) solutions in the region. We are committed to delivering exceptional customer experiences and are seeking a talented individual to join our team as a CUSTOMER SERVICE EXECUTIVE.Key Responsibilities:Handle and respond to...


  • Subang Jaya, Selangor, Malaysia ASSA ABLOY Global Solutions Full time

    Sales Performance LeadershipThe Sales Performance Leader will oversee the sales team's performance, driving revenue growth and expansion. This individual will be responsible for developing and executing strategic plans to meet and exceed sales targets, as well as managing existing accounts to ensure long-term relationships and customer satisfaction.In this...


  • Petaling Jaya, Selangor, Malaysia Sovereign's Capital Full time

    About Sovereign's CapitalWe are a leading superapp in Southeast Asia, delivering exceptional customer support and solutions to our in-country business units across multiple verticals.Job DescriptionThe Operational Excellence team drives performance by upholding the highest operational standards and ensuring the achievement of all key objectives and results...


  • Subang Jaya, Selangor, Malaysia Ninja Van Full time

    About Ninja VanNinja Van is a leading logistics company in Southeast Asia, providing hassle-free delivery services for businesses of all sizes. Launched in 2014, we have become the region's largest and fastest-growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.We...


  • Subang Jaya, Selangor, Malaysia ZUS Coffee Full time

    Job DescriptionZUS Coffee's ideal candidate is a detail-oriented and analytical Data-Driven Marketing Associate who thrives in a dynamic environment.Main TasksPlan and execute CRM activities to enhance business outcomes.Operate dedicated CDP platforms for segmentation, customer journeys, and journey testing.Implement personalized customer experiences through...


  • Subang Jaya, Selangor, Malaysia Daythree Business Services Sdn Bhd Full time

    BenefitsWe offer a comprehensive benefits package that includes medical cards and medical claims to cover your health expenses. Your performance will be rewarded by incentives based on KPIs that measure engagement and achievement. Trainings are provided to enhance and improve the necessary skills.About the JobWe are seeking an experienced Staffing and...


  • Subang Jaya, Selangor, Malaysia Daythree Business Services Sdn Bhd Full time

    Job SummaryAs a Workforce Planning Lead, you will play a critical role in developing and implementing workforce management strategies that align with business objectives. You will be responsible for analyzing data, identifying trends, and making recommendations to optimize workforce utilization.About the RoleYou will lead the analysis of volume drivers,...


  • Petaling Jaya, Selangor, Malaysia GrabTaxi Holdings Pte. Ltd. Full time

    About GrabAs Southeast Asia's leading superapp, Grab empowers everyone to achieve their goals by harnessing the power of Technology and AI. Our purpose is to drive the region forward with heart, hunger, honour, and humility.We are seeking a Performance Management Strategist to join our Operational Excellence team. This role will play a pivotal part in...


  • Petaling Jaya, Selangor, Malaysia Nestlé SA Full time

    About UsNestlé SA is a global leader in the food and beverage industry, committed to enhancing the quality of life and contributing to a healthier future.Job SummaryWe are looking for a Commercial Excellence Manager to drive field force performance through competence development, process improvement, and best practice deployment.Key AccountabilitiesDevelop...


  • Subang Jaya, Selangor, Malaysia Optimus Distributor (M) Sdn Bhd Full time

    Job DescriptionThis is a Sales Engineer position focused on HVAC & Mechanical systems. You will develop technical expertise, execute sales strategies, and cultivate strong customer relationships in the HVAC industry.Develop expertise in company's HVAC products, industry standards, and internal procedures, continuously improving technical knowledge.Develop...


  • Subang Jaya, Selangor, Malaysia Mamee Full time

    Join Our TeamMamee is seeking a talented Business Development Manager to join our dynamic team. In this role, you will be responsible for driving business growth through strategic partnerships and initiatives.Main ResponsibilitiesIdentify and pursue strategic business opportunities through partnerships and collaborations.Develop and execute business plans to...


  • Petaling Jaya, Selangor, Malaysia OPPO by JIE Business Sdn Bhd Full time

    Job OverviewWe are seeking a highly skilled Senior Business Development Manager to join our team. As the main point of contact for key clients, you will be responsible for building and maintaining strong relationships by understanding their business needs and ensuring their satisfaction with products or services.This role involves developing and executing...


  • Petaling Jaya, Selangor, Malaysia Nextdc Ltd. Full time

    Key ResponsibilitiesTrack and report on sales performance metricsBuild and maintain insightful dashboardsManage Salesforce administration and data analyticsWork closely with the sales team to provide daily supportGuide and assist staff with order processing and quotingIdentify and implement process improvementsGather and relay feedback for system...