Customer Support Associate

7 days ago


Penang, Malaysia Agensi Pekerjaan JobScoper Sdn. Bhd. Full time
Job Summary

We are seeking a highly skilled and motivated individual to join our team as a Service Advisor. This role is responsible for providing exceptional customer service, supporting customers with online orders, and ensuring timely resolution of issues.

Key Responsibilities
  • Customer Support: Provide support to customers through various communication channels, including phone calls and email.
  • Order Fulfillment: Assist customers in placing online orders and resolve any issues related to order processing.
  • Payment Processing: Process payments and handle confidential client information with precision and care.
  • Issue Escalation: Identify and escalate priority issues through appropriate channels.
Required Skills and Qualifications
  • Languages: Fluency in Cantonese is required.
  • Education: SPM, Diploma, or above.
  • Experience: Customer Service experience is essential.
  • Skills: Excellent communication skills, problem-solving skills, and the ability to work in a fast-paced environment.
Benefits
  • Training Provided: We offer comprehensive training to ensure our team members have the skills and knowledge needed to excel in their roles.
  • Medical and Insurance Coverage: Our employees enjoy access to medical and insurance coverage, providing peace of mind and security.
  • EPF, Socso, EIS, and etc.: We provide our employees with benefits like EPF, Socso, EIS, and more, demonstrating our commitment to their well-being.
  • Medical Leave: Our employees enjoy medical leave, allowing them to take time off when needed.


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