Client Engagement Manager

2 weeks ago


Klang, Selangor, Malaysia B2B Commerce (M) Sdn Bhd Full time
Client Engagement Manager Role

We are seeking an experienced Client Engagement Manager to join our team at B2B Commerce (M) Sdn Bhd. As a Client Engagement Manager, you will be responsible for ensuring that clients receive high-quality support and services.

Your primary responsibilities will include logging and updating incidents in the helpdesk ticketing system, responding to client queries, and escalating complex cases to senior specialists. You will also be responsible for gathering feedback to identify problem trends and improving services.

The ideal candidate will possess at least a Diploma in any field and 2-3 years of experience in a similar role. Proficiency in Mandarin, Bahasa Malaysia, and English is mandatory, along with excellent written and verbal communication skills.

B2B Commerce values teamwork and collaboration. We offer a dynamic work environment with opportunities for growth and development.



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