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Business Travel Specialist
1 week ago
About the Role
We are seeking an experienced Business Travel Specialist to join our team in Asia Pacific region. As a Business Travel Specialist, you will be responsible for providing travel support for business travel related functions and tasks.
Main Responsibilities
- Primary contact for the country's organization on travel-related topics, focusing on resolving complex issues and ensuring efficient communication and service delivery.
- Provide support to Regional Travel Manager by managing the complete business travel process, addressing the travel needs and requirements of the country, and ensuring that all operations align with organizational policies and best practices.
- Accountable for managing responsibilities related to external stakeholders within the country cluster, including inquiries regarding traveler profiles, invoice questions, and the reconciliation of vendor invoices.
- Manage relationships with internal and external stakeholders, to align on travel requirements and ensure successful implementation of travel initiatives.
- Support and provide guidance to Travel Arrangers and travelers on policies, procedures, and best practices to enhance compliance and efficiency in travel operations.
- Conduct regular service reviews with the country's travel service providers, analyzing performance metrics and service delivery to identify areas for improvement, ensure compliance with contractual obligations, and foster strong partnerships that enhance the overall travel experience for stakeholders.
- Develop and implement enhanced reconciliation processes for vendor invoicing and payments, ensuring accuracy and compliance with financial regulations.
- Take the lead in monitoring local service levels by analyzing feedback from travel arrangers and travelers on service provider performance. Proactively identify trends and issues, and when necessary, escalate these matters to the Regional Travel Manager, ensuring effective resolutions and driving strategic enhancements to service delivery.
- Take the lead in resolving issues with travel service providers and vendors, ensuring timely and effective solutions to operational challenges.
- Primary point of operational communication and escalation for travel-related issues, effectively managing relationships with stakeholders at various levels.
