Senior SOLIDWORKS Technical Specialist

2 months ago


Bukit Mertajam, Penang, Malaysia Agensi Pekerjaan Minde Group Sdn Bhd Full time

Job Scope:

As a key member of our team at Agensi Pekerjaan Minde Group Sdn Bhd, you will be responsible for providing top-notch technical support to our customers utilizing SOLIDWORKS. This includes addressing software issues, resolving technical queries efficiently, and ensuring a seamless user experience.

Key Responsibilities:

  1. Deliver product demonstrations, technical presentations, and proof-of-concept projects to the sales team.
  2. Implement and integrate SOLIDWORKS software into customers' existing workflows, ensuring optimal efficiency and a smooth transition.
  3. Conduct training sessions for customers to enhance their proficiency with SOLIDWORKS software, covering best practices and advanced features.
  4. Create detailed documentation, including user guides, technical manuals, and support reports, to assist customers and internal teams.
  5. Engage with clients to understand their business needs, conduct in-depth analysis, and provide tailored solutions using SOLIDWORKS and related services.
  6. Lead and manage projects from inception to completion, ensuring timely delivery and adherence to client requirements.
  7. Stay informed about industry trends, emerging technologies, and competitive products, incorporating them into our solutions and services.
  8. Contribute to the continuous improvement of processes and workflows related to SOLIDWORKS implementation and support.

Requirements:

Diploma or Bachelor's degree in Mechanical Engineering, Mechatronic Engineering, Computer Science, or a related field.



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