Senior SOLIDWORKS Technical Specialist
2 months ago
Job Scope:
As a key member of our team at Agensi Pekerjaan Minde Group Sdn Bhd, you will be responsible for providing top-notch technical support to our customers utilizing SOLIDWORKS. This includes addressing software issues, resolving technical queries efficiently, and ensuring a seamless user experience.
Key Responsibilities:
- Deliver product demonstrations, technical presentations, and proof-of-concept projects to the sales team.
- Implement and integrate SOLIDWORKS software into customers' existing workflows, ensuring optimal efficiency and a smooth transition.
- Conduct training sessions for customers to enhance their proficiency with SOLIDWORKS software, covering best practices and advanced features.
- Create detailed documentation, including user guides, technical manuals, and support reports, to assist customers and internal teams.
- Engage with clients to understand their business needs, conduct in-depth analysis, and provide tailored solutions using SOLIDWORKS and related services.
- Lead and manage projects from inception to completion, ensuring timely delivery and adherence to client requirements.
- Stay informed about industry trends, emerging technologies, and competitive products, incorporating them into our solutions and services.
- Contribute to the continuous improvement of processes and workflows related to SOLIDWORKS implementation and support.
Requirements:
Diploma or Bachelor's degree in Mechanical Engineering, Mechatronic Engineering, Computer Science, or a related field.
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