Senior Sales Development Specialist
2 days ago
Job Overview
The Senior Sales Development Specialist will be responsible for driving sales growth by identifying and targeting potential clients, maintaining relationships with existing clients, and achieving sales targets. This role requires a proactive approach in seeking new opportunities, excellent communication skills, and the ability to close deals effectively.
Duties and Responsibilities:
- Attend to customer inquiries on new and existing orders.
- Receive and process Purchase Order (PO) from customers.
- Process Sales Order (SO) in system, determine the location and quantity of inventory available to meet each PO received from customers.
- Work with Sales Coordinator to ensure Sales Order are attended and inventory is available to meet delivery.
- Prepare delivery documents for local delivery and shipping documents for export orders.
- Coordinate delivery routes and schedules with Sales Coordinator and Logistic Coordinator.
- Supervise Sales Coordinator on support activities and functions, i.e., maintaining accurate stock levels to support sales activity.
- Monitor blanket orders from customers and plan delivery effectively. Ensure required products are delivered on time, update blanket orders until exhausted.
- Follow up with existing customers on SO or forecast before existing blanket order exhausted.
- Address customer complaints to enhance good services and maximize customer satisfaction.
- Conduct random checks on stock maintained at warehouse.
- Prepare monthly sales order reports and monitor blanket sales order reports.
- Filing of all relevant documents pertaining to Sales Order functions.
- Handle collection matters, including sending customer account statements and following up on overdue payments.
- Communicate with Sales team and Manager to ensure efficient customer service.
- Set sales goals and develop sales strategies, including call/visit plans.
- Research prospects and generate leads.
- Contact potential and existing customers via phone, email, and in-person meetings.
- Demonstrate and present products.
- Handle customer questions, inquiries, and complaints.
- Prepare and send quotes and proposals.
- Manage the sales process through specific software programs, such as JDE.
- Build and maintain a customer database, including contact lists.
- Meet sales targets.
- Analyze information, prepare data, and present reports when needed.
- Review own sales performance, aiming to meet or exceed targets.
- Participate in trade exhibitions, conferences, and sales team meetings.
Requirements
To succeed in this role, you should have:
- Proven experience in sales or a similar role (minimum 3 years).
- Bachelor's degree in Business, Marketing, or a related field.
- Excellent communication, negotiation, and presentation skills.
- Strong customer service skills with a client-oriented mindset.
- Ability to work independently and manage time efficiently.
- Strong understanding of market dynamics and sales strategies.
- Ability to achieve sales targets and manage client relationships.
- Good command of Bahasa Malaysia and English, with any additional languages an added advantage.
- Possession of own transport and willingness to travel.
Estimated Salary Range: RM60,000 - RM80,000 per annum, depending on qualifications and experience.
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