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Mid-Senior Level Customer Service Manager

1 week ago

Ampang Jaya Municipal Council, Malaysia HABIB Group Full time
About the Role:

The HABIB Group is looking for an exceptional Assistant Manager, Customer Service to lead our e-Commerce operations and deliver outstanding customer experiences.

Responsibilities:
  1. Provide guidance and support to the Customer Service team to drive excellent performance.
  2. Manage scheduling, task allocation, and team performance monitoring.
  3. Oversee return and dispute processing within e-commerce platforms.
  4. Foster a culture of quality assurance and ongoing training to enhance customer satisfaction.
  5. Ensure seamless handling of customer inquiries and resolve complex issues effectively.
  6. Collaborate with internal stakeholders to address NPS performance and improve overall customer experience.
Requirements:
  • Diploma/Degree in any related field.
  • 2-5 years of experience in customer service, with at least 1-2 years in a leadership role.
  • Prior experience in customer service management, call centers, or a related environment is a plus.
  • Proficiency in customer service software (e.g., CRM systems).
  • Willingness to work on shifts and public holidays.