IT Voice Specialist
4 days ago
Job Summary: We are looking for an experienced Voice Engineer to join our team at HTC Global Services. The ideal candidate will have a strong background in telecommunications engineering and excellent problem-solving skills.
Key Responsibilities:
- Providing technical support for global systems, including Amazon Connect, Microsoft Teams Operator Connect, and Audiocodes Direct Routing SBCs
- Collaborating with cross-functional teams to resolve technical issues and improve system performance
- Developing and implementing process improvements to increase efficiency and effectiveness
- Conducting training and coaching sessions to upskill and onboard new team members
- Staying up-to-date with industry trends and emerging technologies
Requirements:
- Minimum 5 years of experience in telecommunications engineering or a related field
- Strong understanding of Amazon Connect, Operator Connect, SIP, and Yealink SIP handsets
- Excellent problem-solving skills and ability to troubleshoot complex technical issues
- Strong communication and collaboration skills, with ability to work effectively in a team environment
- Proficiency in Microsoft Office and familiarity with Cherwell Service Management Tool
What We Offer: Competitive salary, comprehensive benefits package, and opportunities for career advancement in a dynamic and growing organization.
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