IT Voice Specialist

4 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia HTC Global Services Full time

Job Summary: We are looking for an experienced Voice Engineer to join our team at HTC Global Services. The ideal candidate will have a strong background in telecommunications engineering and excellent problem-solving skills.

Key Responsibilities:

  • Providing technical support for global systems, including Amazon Connect, Microsoft Teams Operator Connect, and Audiocodes Direct Routing SBCs
  • Collaborating with cross-functional teams to resolve technical issues and improve system performance
  • Developing and implementing process improvements to increase efficiency and effectiveness
  • Conducting training and coaching sessions to upskill and onboard new team members
  • Staying up-to-date with industry trends and emerging technologies

Requirements:

  • Minimum 5 years of experience in telecommunications engineering or a related field
  • Strong understanding of Amazon Connect, Operator Connect, SIP, and Yealink SIP handsets
  • Excellent problem-solving skills and ability to troubleshoot complex technical issues
  • Strong communication and collaboration skills, with ability to work effectively in a team environment
  • Proficiency in Microsoft Office and familiarity with Cherwell Service Management Tool

What We Offer: Competitive salary, comprehensive benefits package, and opportunities for career advancement in a dynamic and growing organization.



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