Key Account Manager
4 days ago
Key Account Manager Role
We are seeking an experienced Key Account Manager to join our team in Sarawak Market. As a key member of our sales team, you will be responsible for identifying new business opportunities, building relationships with clients, and developing sales strategies to drive growth and revenue.
The successful candidate will have a proven track record in sales and marketing, excellent communication and interpersonal skills, and the ability to work effectively in a fast-paced environment.
Key Responsibilities:
- Prospecting and acquiring new leads.
- Building relationships with consultants for lead generation.
- Developing new markets in collaboration with Operations and Back Office staff.
- Follow-up on New Enquiries related to the scheme/product/territory assigned.
- Support in retaining customers and ensuring renewals are closed while minimizing attrition.
- Managing customer accounts assigned, including Recertification and upselling.
- Reviewing Contracts, RFPs, and Tenders while complying with the Commercial guidelines.
- Identifying market trends, needs, and competitor activities and reporting in a timely manner.
- Proper handover to Operations through effective communication and documentation. Processing Quotations before handover to Operations.
- Preparation of the sales strategy, including a marketing plan.
- Representing BV at industrial events and conferences, being the face of BV.
- Contributing ideas for brochures and building up track records for marketing.
- Updating visual presentation material (e.g., presentation slides).
- Conducting presentations on Bureau Veritas Certification services.
- Customer Relationship Management using sales tools (i.e., Salesforce), Certificate Handover, and effective resolution of customer complaints.
- Professional negotiation and internal/external stakeholder management.
- Cross-selling with other departments, having a solution selling/consultative selling mindset.
- Timely Salesforce updates and maintaining a clean pipeline.
- Any other job functions assigned from time to time.
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