Training Program Manager
3 days ago
We're looking for a skilled professional to lead our customer experience initiatives and drive business growth through effective training programs.
In this role, you'll work closely with the Customer Experience Manager and CX Shared Services Team to design and deliver training that enhances service performance and elevates customer satisfaction.
You'll be responsible for leading onboarding sessions, providing ongoing learning opportunities, and mentoring staff on processes and knowledge to drive performance and ensure compliance.
Responsibilities- Develop Onboarding Materials: Create engaging and informative onboarding materials to support new hire transitions.
- Mentor Staff: Provide guidance and support to new and existing team members, helping them develop the skills needed to excel in their roles.
- Identify Training Needs: Work with key functions to identify areas where training can improve service performance and elevate customer satisfaction.
- Global CX Training Framework Development: Collaborate with the CX Shared Service team to develop a comprehensive global CX training framework, ensuring it remains effective and relevant over time.
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Training Program Manager
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Training Initiatives Manager
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Johor Bahru, Johor, Malaysia Kenso Corporation Full timeAbout the JobThis high-visibility position offers the perfect blend of creativity and analysis to advance your career. As a Training Specialist, you will be responsible for managing relationships with external training vendors, overseeing documentation processes, and implementing tracking systems to measure training effectiveness.Key ResponsibilitiesAct as...
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Training Specialist
1 day ago
Johor Bahru, Johor, Malaysia Kenso Corporation Full timeMinimum Qualifications:3+ years of experience in training, learning & development, or instructional designExperience managing external training vendors or third-party relationshipsExcellent communication and presentation skillsStrong organizational abilities and attention to detailPreferred Qualifications:Previous experience in short-term training projects...
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Marketing Growth Manager
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Training Specialist
2 days ago
Johor Bahru, Johor, Malaysia OSI Optoelectronics Full timeResponsibilities:Conduct thorough training needs assessments to identify training gaps and requirements across all departments.Design, develop, and update engaging and effective training materials, including presentations, manuals, videos, and online modules.Create standardized training programs for various roles, including operators, technicians, quality...
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Program Manager
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Program Manager
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Training Specialist
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Johor Bahru, Johor, Malaysia Center for Creative Leadership Full timeJob DescriptionThe Center for Creative Leadership is looking for a highly skilled and organized Training Specialist to join our team. As a Training Specialist, you will be responsible for the development and delivery of training programs, including the creation of content, materials, and exercises.The ideal candidate will have a strong background in adult...
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Strategic Partnership Specialist
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Johor Bahru, Johor, Malaysia Duke Training & Consultancy Full timeJob Title: Strategic Partnership SpecialistCompany: Duke Training & ConsultancyDescription:The Strategic Partnership Specialist role at Duke Training & Consultancy involves developing and executing strategic partnerships to drive business growth and enhance client relationships. The ideal candidate will have a proven track record of success, excellent...
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Talent Acquisition and Training Lead
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Corporate Development Executive
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Business Development Director
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Management Training Program for Success
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Johor Bahru, Johor, Malaysia HLA Full timeRequired Skills and QualificationsTo be successful in this role, you will need to possess excellent communication and leadership skills, as well as a strong sense of responsibility and ability to travel long-term to different places.A good knowledge of English, Bahasa Malaysia, and Mandarin, and proficiency in speaking and writing are essential requirements.
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Food and Beverage Training Professional
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Customer Program Manager
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Food & Beverage Training Executive
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Johor Bahru, Johor, Malaysia The Toast F&B Sdn Bhd Full timeDevelop and implement training programs for FOH & BOH staff.Conduct skills training on customer service, hygiene, and safety.Organize onboarding sessions and maintain training materials.Monitor staff performance and identify training needs.Provide feedback to improve service quality and efficiency.Train staff on upselling, menu knowledge, and guest...
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Power Management Engineer
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Johor Bahru, Johor, Malaysia Duke Training & Consultancy Full timeJob SummaryWe are seeking a skilled Electrical Engineer to join our team in Sedenak, Johor. As an Electrical Engineer, you will be responsible for ensuring the smooth operation and integration of our products, working closely with our R&D and manufacturing teams to drive innovation and excellence.Key Responsibilities:* On-site project debugging and technical...
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Business Development Executive
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Johor Bahru, Johor, Malaysia Duke Training & Consultancy Full timeBusiness Development Executive (Marketing)Business Development Executive (Marketing)Join our dynamic and innovative team DUKE Training & Consultancy. This ground-breaking role involves developing strategic marketing initiatives, driving business growth, and building client relationships. The ideal candidate will have a proven track record, excellent...
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Customer Program Manager
2 weeks ago
Johor Bahru, Johor, Malaysia Celestica Full timeDetailed DescriptionResponsible to meet and deliver all commercial aspects of the account and with the support of a multifunctional Customer Focus Team (CFT) coordinate the delivery of products and services, aligned to the expectation of the client.Focus is on benefit realization, adherence to contract agreements and manage scope creep to maintain...
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Customer Program Manager Lead
7 days ago
Johor Bahru, Johor, Malaysia Celestica Full timeRole OverviewCelestica is seeking a seasoned Customer Program Manager to lead customer success and operational excellence. This role requires strong program management skills, excellent communication, negotiation, and problem-solving abilities.Key ResponsibilitiesManage smaller customer accounts, ensuring seamless program execution and driving revenue...