Training Program Manager

3 days ago


Johor Bahru, Johor, Malaysia Castlery Pte Ltd Full time

We're looking for a skilled professional to lead our customer experience initiatives and drive business growth through effective training programs.

In this role, you'll work closely with the Customer Experience Manager and CX Shared Services Team to design and deliver training that enhances service performance and elevates customer satisfaction.

You'll be responsible for leading onboarding sessions, providing ongoing learning opportunities, and mentoring staff on processes and knowledge to drive performance and ensure compliance.

Responsibilities
  1. Develop Onboarding Materials: Create engaging and informative onboarding materials to support new hire transitions.
  2. Mentor Staff: Provide guidance and support to new and existing team members, helping them develop the skills needed to excel in their roles.
  3. Identify Training Needs: Work with key functions to identify areas where training can improve service performance and elevate customer satisfaction.
  4. Global CX Training Framework Development: Collaborate with the CX Shared Service team to develop a comprehensive global CX training framework, ensuring it remains effective and relevant over time.


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