SaaS Key Account Director

6 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Anchanto Full time

Anchanto is seeking an Enterprise Customer Success Manager to drive key account management initiatives for a fast-growing global SaaS tech company in Malaysia.

About the Job
  • Manage large corporate customer life cycles, from post-go-live to renewals
Key Responsibilities
  1. Customer Onboarding and Management
    • Develop and execute strategies to onboard new customers
    • Collaborate with cross-functional teams to ensure smooth onboarding processes
    • Implement processes to ensure timely issue resolution and escalation
  2. Building Strong Customer Relationships
    • Foster strong relationships with customers through regular communication and feedback
    • Work closely with customers to identify and capitalize on up-sell opportunities
    • Develop and implement strategies to increase customer engagement and retention
  3. Driving Revenue Growth
    • Develop and execute strategies to drive revenue growth and expansion
    • Identify and pursue new business opportunities
    • Collaborate with internal teams to develop and implement sales strategies
  4. Managing External Dependencies
    • Develop and maintain strong relationships with external partners and vendors
    • Collaborate with cross-functional teams to resolve issues and escalate concerns
    • Develop and implement processes to ensure timely issue resolution and escalation
    Requirements
  • Proven track record of driving revenue growth and expansion
  • Exceptional communication and interpersonal skills
  • Strong analytical and problem-solving skills
  • Ability to work in a fast-paced environment


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