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Customer Experience Director

1 week ago

Bayan Lepas, Penang, Malaysia Teleperformance Full time
Job Overview

We are seeking an experienced Senior Operations Manager to lead our Contact Centre team. In this role, you will be responsible for managing the overall performance and governance of SOWs, ensuring alignment with company goals and objectives.

Responsibilities
  1. Develop and implement strategies to improve operational efficiency, productivity, and quality.
  2. Collaborate with cross-functional teams to drive business growth and expansion.
  3. Identify and mitigate potential risks and opportunities for improvement in processes and suggest solutions.