Customer Operations Support Engineer

3 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Equinix, Inc. Full time
Responsibilities
  • Prioritizes and manages work orders in the queue, responding to semi-routine requests while adhering to commitment times.
  • Escalates and expedites orders to appropriate teams upon standard operating procedures; supervision is needed on escalating non-standard procedure escalation requests.
  • Maintains detailed written records of all work activity.

Installations

  • Supports intra-cage infrastructure installations by following standard operating procedures for semi-routine customer installs, which may include: fiber trays, ladder racks, customer equipment, and cabinets.


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