ServiceNow ITSM Specialist
7 days ago
Required Skills and Qualifications
- Bachelor's degree in Information Technology, Business Administration, or a related field.
- At least 5 years of experience in IT Service Management, service delivery, or a related role within the ICT industry.
- Proficient in ServiceNow or similar ITSM tools, with a solid understanding of ITIL frameworks.
- Strong analytical and problem-solving skills, with experience in performance metrics and reporting.
- Excellent verbal and written communication skills, with the ability to present complex information effectively.
- Detail-oriented with a focus on quality assurance and service excellence.
- Ability to work collaboratively in a team environment and manage multiple projects effectively.
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