ServiceNow ITSM Specialist

7 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Starhub Ltd Full time

Required Skills and Qualifications

  • Bachelor's degree in Information Technology, Business Administration, or a related field.
  • At least 5 years of experience in IT Service Management, service delivery, or a related role within the ICT industry.
  • Proficient in ServiceNow or similar ITSM tools, with a solid understanding of ITIL frameworks.
  • Strong analytical and problem-solving skills, with experience in performance metrics and reporting.
  • Excellent verbal and written communication skills, with the ability to present complex information effectively.
  • Detail-oriented with a focus on quality assurance and service excellence.
  • Ability to work collaboratively in a team environment and manage multiple projects effectively.


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