Global Order Administrator
6 days ago
Job Overview
We are seeking a highly motivated Global Order Administrator to join our team at II-VI UK, Ltd. As a Global Order Administrator, you will play a critical role in ensuring seamless order processing and delivery across various departments.
Main Responsibilities
- Reconcile and audit orders to customer contracts and purchase orders.
- Ensure orders and change orders are booked in accordance with global bookings, SOX, and revenue policies.
- Review sales order packets for completeness and accuracy.
- Enter and book orders in the global Oracle ERP System, including service contracts.
- Work closely with Finance, Planning, Manufacturing Operations, and Shipping to ensure terms and conditions are properly met.
- Interface with customers, Sales, and other departments to address and resolve issues related to bookings and customer satisfaction.
- Ensure on-time bookings and provide timely order status and tracking information to internal and external customers.
- Manage and resolve backlog issues, including order hold release, product configuration issues, item number discrepancies, and purchase order requirements.
- Provide month-end and quarter-end support as needed to achieve corporate goals.
- Participate in projects and goals to support Department and Corporate goals.
Requirements
To be successful in this role, you will need:
- A Bachelor's Degree in a relevant field (e.g., business administration, logistics).
- 3-5 years of experience in an Order Management Environment with increasing levels of responsibility.
- Excellent written and oral communication skills.
- Customer-focused with exceptional teamwork skills.
- Detail-oriented and organized with a professional presence.
- Experience with MS Office (Word, Excel) and Oracle R12 Order Management, Customer Master, and Install Base is a plus.
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