Global Order Administrator

6 days ago


Ipoh, Perak, Malaysia II-VI UK, Ltd. Full time

Job Overview

We are seeking a highly motivated Global Order Administrator to join our team at II-VI UK, Ltd. As a Global Order Administrator, you will play a critical role in ensuring seamless order processing and delivery across various departments.

Main Responsibilities

  • Reconcile and audit orders to customer contracts and purchase orders.
  • Ensure orders and change orders are booked in accordance with global bookings, SOX, and revenue policies.
  • Review sales order packets for completeness and accuracy.
  • Enter and book orders in the global Oracle ERP System, including service contracts.
  • Work closely with Finance, Planning, Manufacturing Operations, and Shipping to ensure terms and conditions are properly met.
  • Interface with customers, Sales, and other departments to address and resolve issues related to bookings and customer satisfaction.
  • Ensure on-time bookings and provide timely order status and tracking information to internal and external customers.
  • Manage and resolve backlog issues, including order hold release, product configuration issues, item number discrepancies, and purchase order requirements.
  • Provide month-end and quarter-end support as needed to achieve corporate goals.
  • Participate in projects and goals to support Department and Corporate goals.

Requirements

To be successful in this role, you will need:

  • A Bachelor's Degree in a relevant field (e.g., business administration, logistics).
  • 3-5 years of experience in an Order Management Environment with increasing levels of responsibility.
  • Excellent written and oral communication skills.
  • Customer-focused with exceptional teamwork skills.
  • Detail-oriented and organized with a professional presence.
  • Experience with MS Office (Word, Excel) and Oracle R12 Order Management, Customer Master, and Install Base is a plus.


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