Automotive Business Developer

3 days ago

Johor Bahru, Johor, Malaysia Sime Darby group Full time

Sime Darby Motors is committed to promoting sustainability in the industry. We strive to address the current challenges faced by the automotive industry through our relationships with many vehicle manufacturers around the world.

Our presence in the Asia-Pacific region enables us to tap into diverse markets and cater to the needs of customers in various countries.

  • As a Sales Advisor, you will be part of a team that is dedicated to providing excellent customer service and ensuring customer satisfaction.

Sales Funnel Management

  • Develop and implement strategies to increase sales volume and efficiency.
  • Capture accurate customer information to enhance customer experience and build customer loyalty.
  • Maintain all records systematically for effective use of the sales funnel system and report daily to the sales supervisor/Branch Manager or any other person to whom you are assigned.
  • Retain and update customer information to ensure customer loyalty and support all CRM initiatives.
  • Ask for referrals for other prospects.
  • Log all prospective buyers, including current customers, telephone directories, trade registers, business contacts, personal acquaintances, prospect locators, etc., and other methods recommended by the Sales Supervisor and Branch Manager.
  • Ensure records and systems are maintained and updated as required.
  • Ensure follow-up on any aspect of selling, e.g., post-events, showroom visits, test drives, offers, delivery (3 months, 6 months, etc.), and customer satisfaction surveys.
  • Adhere to the sales process.
  • Ensure vehicles are properly prepared for delivery.
  • Follow up on delivery to ensure customer satisfaction.
  • Exercise proper collections on payment and ensure compliance.
  • Adhere to all relevant government legislations and regulations governing the motor trade.
  • Attend sales training when nominated by the Company.
  • Understand how to penetrate competitor's market.
  • Collaborate with the Sales Supervisor or Branch Manager on pricing and discounts in order to maximize returns on sales.
  • Familiarise with every aspect of our range of vehicles/products in order to answer relative questions correctly and keep up-to-date.
  • Fully conversant with the Company's sales policies and Company's sales and servicing policies.
  • Carry out existing laid down company policies.
  • Display highest integrity, exercise initiative, judgement and tact and conduct yourself at all times to the complete satisfaction of the Company.
  • Engage in company business only. Not allowed to trade on personal interest.
  • Quickly and efficiently attend to customers and address complaints that may arise from time to time.
  • Perform showroom duty on a specified day according to the roster. Ensure the tidiness and cleanliness of the showroom and the vehicles of the day.

Others

  • Responsibility for Environment, Safety and Health to ensure a safe working environment for all employees, whilst complying with local legal requirements.
  • Promote and sell insurance policy for new cars and other company products made available from time to time.

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