Customer Growth Specialist

7 days ago


Petaling Jaya, Selangor, Malaysia Etika Group of Companies Full time

Are you a customer-centric professional looking to advance your career?

  • Elevate your skills as a Customer Growth Specialist with Etika Group of Companies.
  • Develop and implement tailored customer plans to drive business growth across all categories.
  • Serve as the primary point of contact for operational issues, ensuring seamless collaboration with the Customer's organisation.
  • Negotiate Trading Terms and category development plans with Customers, fostering long-term partnerships.
  • Consolidate sales forecasts and ensure alignment with Company objectives.
  • Identify areas for improvement and develop targeted solutions to enhance customer satisfaction.
  • Optimise trade spend management to maximise return on investment, adhering to Company guidelines.
  • Translate sales development plans into actionable trade execution strategies, collaborating with the operation team and merchandising partner to achieve results.
Requirements

We require a Bachelor's Degree in Marketing or Business Studies, or a related field. A minimum of 4 years of working experience in a similar position or related business experience is necessary.

  • Experience in FMCG key account management is preferred.
  • A strategic thinker with strong analytical and negotiation skills, and good presentation skills.
  • A result-oriented individual driven to achieve business objectives.
  • Candidate with proven track record is an advantage.
  • Experience in people management is preferred.
  • Must be proficient in MS Office (MS Excel & MS PowerPoint).
  • Good command of English, and Mandarin and Cantonese will be an advantage.
  • Must possess a valid driving license, own transport and be willing to travel.


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