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Policy Servicing Team Lead

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia GREAT EASTERN Full time

GREAT EASTERN

We are seeking a highly skilled and experienced professional to join our team as an Assistant Manager for the Policy Servicing_Minor Alteration department.

The ideal candidate will possess excellent communication skills, with the ability to communicate at all levels. They should have a strong understanding of insurance-related processes and procedures.

Responsibilities:

  • Processing policyholder's application within authority/access given.
  • Attend to complex transactions, i.e. analyze the issue concerned, root cause and provide recommendations to overcome the issue.
  • Attend to all enquiries and complaints from customers (internal/external), agents, and vendors; closely monitor until closure, understand its root cause & act to prevent future occurrences.

Key Skills and Qualifications:

  • Possess either Degree in Business Administration, Finance, or any related field(s). Majoring in Insurance or Finance would be an added advantage.
  • Professional qualifications i.e. AMII/ACII, FLI, Six Sigma either trained or certified Green Belt/Black Belt shall be an added advantage.
  • Minimum 5 - 7 years working experience in business with 2-3 years' experience in team leader role and/or senior associate/executive role. Working experience in insurance-related fields would be an added advantage.