Current jobs related to Senior Manager Customer Service - Kuala Lumpur, Kuala Lumpur - Link Compliance

  • Senior Customer Service Executive

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia GoGoX Full time

    We are seeking a dedicated (Senior) Customer Service Representative to provide logistical support and handle customer inquiries. You will be responsible for responding to customer concerns, managing complaints, and ensuring a positive service experience. The role includes both phone and online communication, with potential leadership opportunities for those...

  • Customer Service Manager

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia RD Technologies Full time

    Customer Service Manager/ Senior Customer Service officer (location: Kuala Lumpur, Malaysia)Responsibilities:Customer Support Management: responsible for answering customer questions and inquiries through various channels (phone, email, chat)Channel Optimization: Develop and implement strategies to improve customer engagement and response times across all...

  • Senior Customer Service Associate

    4 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia RADEX MARKETS Full time

    Senior Customer Service Associate - OvernightWe are looking for a Senior Customer Service Associate to join our team in an overnight position.This role involves providing senior-level customer service and support to our clients through various communication channels, including live chats, emails, and phone calls.You will be responsible for handling complex...

  • Senior Credit Modeling Manager

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia AEON Credit Service (M) Berhad Full time

    Senior Credit Modeling ManagerWe are seeking an experienced Senior Credit Modeling Manager to join our team at AEON Credit Service (M) Berhad. As a Senior Credit Modeling Manager, you will be responsible for developing and implementing effective credit models that maximize the company's profitability and value in the market.You will evaluate, implement, and...

  • Customer Service Manager

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Worldline Full time

    We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner of the world, in every part of...

  • Manager, Customer Service

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Hunters International Sdn Bhd Full time

    Summary:The Customer Service Manager is responsible for overseeing and leading the customer service team,including overseas CS Teams, to ensure exceptional customer experiences. This role involves managingday-to-day operations, addressing customer inquiries and concerns, and fostering a positive andproductive work environment within the team.The Customer...

  • Senior Customer Service P2P Specialist

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Bybit Full time

    Bybit Federal Territory of Kuala Lumpur, MalaysiaSenior Customer Service P2P SpecialistEstablished in March 2018, Bybit is one of the fastest growing cryptocurrency derivatives exchanges, with more than 60 million registered users. We offer a professional platform where crypto traders can find an ultra-fast matching engine, excellent customer service and...

  • Operations and Customer Service Manager

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Alba Dental Clinic Full time

    Alba Dental is a brand-new, state-of-the-art cosmetic dental clinic. With ambitious growth plans, our vision is to become the largest cosmetic dental clinic in Malaysia.As we expand, we are looking for a dynamic, driven, and customer-focused leader to help shape our operations, develop high-performing teams, and ensure an exceptional customer experience.The...

  • Senior Manager, Customer Experience

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Lazada Full time

    Lazada Federal Territory of Kuala Lumpur, MalaysiaSenior Manager, Customer ExperienceThe Regional Buyer Experience (CX) team is responsible for improving the end-to-end journey experience for our buyers on Lazada. Customer Experience is a critical function and fundamental to the sustainable growth of our platform.Responsibilities:Lead the development of...

  • Customer Service Operations Manager

    5 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Apical Full time

    The incumbent will oversee the Oleochemicals customer service operations team and manage the end-to-end customer order fulfilment process to deliver high level of customer satisfaction.Job ResponsibilitiesLead and mentor the customer service operations team on their day-to-day functions and foster a positive and collaborative team environment that encourages...

  • Senior Manager/Manager – Credit Score Modeling and Management

    7 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia AEON Credit Service (M) Berhad Full time

    Senior Manager/Manager – Credit Score Modeling and Management• Develop and implement an effective credit model or scheme to customers and maximize the company's profitability and value in the market.• Evaluate, implement, and monitor internal and external credit scoring models and/or financial forecasting models using both traditional and other...

  • Senior Customer Service KYC Specialist

    2 weeks ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Bybit Full time

    Bybit Federal Territory of Kuala Lumpur, MalaysiaSenior Customer Service KYC SpecialistBybit Federal Territory of Kuala Lumpur, MalaysiaEstablished in March 2018, Bybit is one of the fastest growing cryptocurrency derivatives exchanges, with more than 60 million registered users. We offer a professional platform where crypto traders can find an ultra-fast...

  • Customer Service Excellence Manager

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Alba Dental Clinic Full time

    As a leading cosmetic dental clinic in Malaysia, Alba Dental Clinic is expanding rapidly and seeking a skilled leader to join our team.The ideal candidate will possess excellent leadership skills, have a proven track record of driving business growth, and be able to develop and implement effective strategies to achieve operational...

  • Senior Manager, Customer Service

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Tbwa ChiatDay Inc Full time

    At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to...

  • Customer Service Assistant Manager

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Zeal Holdings Limited Full time

    Customer Service Assistant Manager / Manager (Southeast Asia)About Zeal GroupZeal Group is an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a team of 700+ employees across the globe. Headquartered in London, UK, our offices and presence are spread across Europe, Asia, North & South Africa, Middle East...

  • Senior Credit Card Portfolio Manager

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia AEON Credit Service (M) Berhad Full time

    Job DescriptionWe are seeking a highly motivated and experienced Senior Credit Card Portfolio Manager to join our team at AEON Credit Service (M) Bhd. As a key member of our management team, you will be responsible for driving the company's credit card acquisition strategy and achieving ambitious growth targets.

  • Customer Service Manager

    6 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Generali Group Full time

    Job SummaryWe are seeking a seasoned Senior Claims Services Coordinator to lead our claims operations team. The successful candidate will possess extensive knowledge of insurance claims processes and procedures. Primary duties include managing claims workflows, coordinating with internal teams, and providing exceptional customer service.Essential...

  • Senior/Executive Customer Service

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia KKday Full time

    Position: Customer Service (Japanese Speaker)Location: Bangsar SouthAbout KKdayKKday is accelerating the world's transition to the brand new travel experience. As the largest travel-experience platform in Asia, KKday is committed to integrating and developing a one-stop platform to meet all travellers' needs.KKday has curated more than 300,000 unique...

  • Senior Agent, Customer Service

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Tbwa ChiatDay Inc Full time

    Senior Agent, Customer Service (Vietnamese Speaker)Who We AreAt OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted...

  • Senior Manager, Service Management

    5 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia AIA Hong Kong and Macau Full time

    Senior Manager, Service Management page is loadedSenior Manager, Service ManagementApply locations Kuala Lumpur, AIA Digital+ Malaysia time type Full time posted on Posted 16 Days Ago job requisition id JR-55993Are you ready to shape a better tomorrow?AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more...

Senior Manager Customer Service

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia Link Compliance Full time
About the Role
We are seeking a motivated and customer-focused Senior Manager, Customer Experience to join our team at Link Compliance. As a key member of our customer experience team, you will play a critical role in enhancing customer satisfaction and streamlining customer interactions.

Key Responsibilities
  1. Develop and maintain resources such as FAQs, scripts, and training materials to support day-to-day operations.
  2. Oversee compliance with regulations and payment reconciliation processes.

Requirements