Operations and Service Delivery Associate
2 weeks ago
This role involves working as a Client Delivery Specialist for FI (Financial Institutions) to deliver exceptional service to our clients. You will be responsible for resolving client channel issues and improving overall service delivery.
The ideal candidate will have a minimum of 2 years of relevant experience in a client-facing role, preferably in an international or regional environment. Fresh graduates are also encouraged to apply.
Key Responsibilities:
- Resolve client channel issues and improve overall service delivery.
- Develop and maintain relationships with business stakeholders.
- Drive continuous improvement of operational efficiency and effectiveness of processes.
We're an international bank with a long history of making a positive difference for our clients, communities, and each other. We question the status quo, love a challenge, and enjoy finding new opportunities to grow and do better than before.
Our purpose is to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good. When you work with us, you'll see how we value difference and advocate inclusion.
We have a set of valued behaviours that guide everything we do: Do the right thing, Never settle, and Are better together.
What we offer:
- A competitive salary and benefits to support your mental, physical, financial, and social wellbeing.
- Time-off including annual leave, parental/maternity leave, sabbatical leave, and volunteering leave.
- Flexible working options based around home and office locations.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform.
- A continuous learning culture to support your growth.
- Being part of an inclusive and values-driven organisation where everyone feels respected and can realise their full potential.
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