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Head of Business Development
2 months ago
The Head of Business Development (B2C) is responsible for leading the Outstation team across four main regions in Malaysia. He/She will assess, plan, and develop opportunities for student recruitment, aligning with goals and targets set by Taylor's University. The role involves driving the team's Sales Pipeline to achieve sales targets and growth.
Key ResponsibilitiesGrow Enrolment- Manage National Sales (New Local & Transfer Market) for the four regions, including support for other sales departments as needed.
- Accountable for the Outstation team's performance in achieving National and Regional Sales Targets and Growth by annual cycles.
- Manage Local Agents' performance in achieving Regional Sales Targets and Growth for both Taylor's University and Taylor's College.
- Operationalize account management strategies, initiatives, processes, and best practices for managing strategic alliances with Local Agents.
- Support market intelligence and information gathering on competitors' offerings.
- Ensure excellent customer service is provided to new prospective students, parents, and recruitment agents through all channels.
- Ensure timely responses to all enrolment-related requests.
- Manage stock inventory and maintenance of promotional materials and merchandise for the team.
- Support optimizing the Sales Cost of Acquisition through improved process efficiency and productivity.
- Assist in producing relevant reports as requested by the Manager.
- Strategize and implement sales and marketing plans for targeted markets to increase student enrolment, working closely with the Institutional Marketing Department.
- Plan, implement, and participate in major student recruitment activities, including education fairs, Open Days, and special events.
- Assist in developing marketing and promotional materials to support marketing activities.
- Undertake other projects assigned by Management.
- Manage and cultivate a sales-driven culture within the team.
- Ensure technological adoption for achieving sales targets.
- Coordinate meetings, staffing requirements, and staff briefings.
- Undertake other projects assigned by Management.
- Responsible for overall school marketing planning and implementation of strategies for the UEC market across all regions in Malaysia.
- Maintain good working relationships with schools through public relations activities.
- Plan and monitor the annual budget for marketing and recruitment activities.
- Manage and liaise with key stakeholders on resources for marketing and recruitment activities.
- Overall responsibility for all operations of the regional office.
- Support market intelligence and information gathering on competitors' offerings.
- Develop and implement data analytics with the Marketing Insights team to measure progress and performance.
- Monitor, track, and develop action plans to mitigate gaps toward achieving student recruitment targets.
- Responsible for developing and executing sales promotional activities along the customer journey from Lead to Registered Student.
Degree in Business/Management/Marketing or related discipline.
Related Experience- At least 10 years of working experience in an educational environment with at least 3-5 years in a leadership role.
- Business development and account management experience in the education environment preferred.
- Experience in regional sales execution is an added advantage.
- Strong selling and counseling capabilities; customer service experience.
- Familiar with sales tools, processes, and technological development.
- Knowledge of Higher Education products, customer profiling, and competitor profiling.
- Knowledge of ATL, BTL, digital marketing, and feeder school marketing & branding approaches.
- Proficient in English, Bahasa Malaysia, and/or Mandarin; ability to read, write, and speak Mandarin is compulsory.
- Knowledge and skills in using Microsoft software applications.
- Strong attitude, motivation, and passion for Higher Education.
- Sales-driven with excellent presentation and communication skills.
- Team player with experience in collaboration across broad organizations.
- Strong project management capabilities.
- Willingness to work beyond normal hours and travel around Malaysia.
- Possess own transportation.
Taylor's University Sdn Bhd reserves the right to amend or include additional details of your job description at any point in time.