Customer Onboarding Manager

5 days ago


Kuala Lumpur, Kuala Lumpur, Malaysia Prudential Hong Kong Limited Full time

**Job Overview**

At Prudential Hong Kong Limited, we are committed to providing exceptional service to our customers. As a Customer Onboarding Manager, you will play a critical role in delivering a best-in-class customer experience by assessing risks and approving or declining applicants within underwriting guidelines and compliance regulatory.

The complexity of the insurance business requires strong technical underwriting skills, teamwork, high level of responsibility, and commitment. You will work closely with other departments to deliver exceptional PRUexperience Service to customers.

Key Responsibilities
  • Underwrite individual life and group insurance in accordance with underwriting guidelines, compliance regulatory, and corporate requirements.
  • Process cases in accordance with prioritization given and within agreed Turn Around Time.
  • Achieve individual expected productivity and quality.
  • Keep up to date on new or enhanced products/services/guidelines to maintain a high level of quality service, and deliver exceptional PRUexperience Service to customers.


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