Business Service Delivery Executive
2 days ago
Overview
Ensign InfoSecurity is a leading provider of information security solutions, and we are seeking a Business Service Delivery Executive to join our team. This role involves supporting focus accounts by managing service requests, working closely with internal teams, and maintaining strong relationships with clients.
The successful candidate will be responsible for managing service requests from receipt to resolution, ensuring compliance with internal policies and customer agreements. They will also analyze patterns in service requests to identify common issues or bottlenecks, providing insights to improve service efficiency and customer experience.
This executive will possess excellent communication skills, attention to detail, and problem-solving abilities. Proficiency in Microsoft Excel, CRM tools, and business reporting is required.
Key Responsibilities- Service Request Management
- Process, track, and follow up on both standard and non-standard service requests.
- Work closely with internal teams (sales, operations, finance, and service delivery) to ensure smooth processing and timely closure of requests.
- Escalate any delays or roadblocks in the SR process to ensure resolution.
- Maintain accurate records of service requests, approvals, and associated documentation.
- Analyze patterns in service requests, identifying common issues or bottlenecks.
- Provide insights to improve service efficiency and customer experience.
- Prepare reports on SR performance, aging reports, and turnaround times for internal and management review.
- Ensure all service requests comply with internal policies and customer agreements.
- Maintain updated process documents and SOPs related to service request management.
-
SAP Service Delivery Professional
1 day ago
Kuala Lumpur, Kuala Lumpur, Malaysia cbs Corporate Business Solutions Full timeCompany Overviewcbs Corporate Business Solutions is a leading international consultancy headquartered in Heidelberg, Germany. We deliver high-end quality consulting and technology services to large industrial corporations that run SAP.We are looking for a highly skilled SAP Service Delivery Manager to join our team in KL Sentral, Malaysia.Job DescriptionThe...
-
AMS-SAP Service Delivery Manager
2 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia cbs Corporate Business Solutions Full timecbs Malaysia and India is the subsidiary of cbs, a leading international consultancy headquartered in Heidelberg, Germany. We deliver high-end quality consulting and technology services to large industrial corporations that run SAP. Currently we are looking for AMS-SAP Service Delivery Manager to join as part of our team.Position: SAP Service Delivery...
-
High-End SAP Service Delivery Specialist
1 day ago
Kuala Lumpur, Kuala Lumpur, Malaysia cbs Corporate Business Solutions Full timeAbout the RoleWe are seeking a highly skilled SAP Service Delivery Manager to join our team in KL Sentral, Malaysia. The successful candidate will be responsible for overseeing and managing the delivery of SAP Application Management Services to clients.Main ResponsibilitiesDelivery Excellence: Ensure seamless delivery of support and services for SAP...
-
IT Service Delivery Executive
2 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Noventiq Malaysia Full timeAbout UsNoventiq Malaysia is a leading provider of digital transformation and cybersecurity solutions. We help organizations succeed in today's fast-paced digital landscape.Our team is passionate about delivering exceptional service and support to our customers.We're seeking an IT Service Delivery Executive to join our Sales Team in Malaysia.Job SummaryThis...
-
Service Delivery Manager
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Businesslist Full timeJob Description:The Regional Service Delivery Lead is responsible for ensuring the delivery of DTX Services within their respective area. This role involves supporting the execution of projects in close alignment with the Solution Design & Implementation team and overseeing a team of Site Specialists.Key Responsibilities:Ensure the delivery of DTX Services...
-
Regional Service Delivery Director
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Businesslist Full timeJob Overview:The Regional Service Delivery Lead is a critical role that requires strong leadership and organizational skills to deliver high-quality service delivery within their respective area. The successful candidate will have a proven track record of managing teams and driving business results.Key Responsibilities:Deliver high-quality service delivery...
-
Business Development Executive
1 day ago
Kuala Lumpur, Kuala Lumpur, Malaysia IZZAT BUSINESS SOLUTION Full timeAbout IZZAT BUSINESS SOLUTION:We're a leading business solutions provider dedicated to delivering innovative and effective services to our clients. As a Business Development Executive, you'll play a key role in identifying new business opportunities and driving sales growth.Job DescriptionYou'll be responsible for developing and implementing strategic plans...
-
Service Delivery Lead
2 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Avanade Spain SL Full timeJob OverviewWe are seeking a highly experienced Service Delivery Lead to join our team at Avanade Spain SL. As a key member of our delivery team, you will be responsible for ensuring the successful delivery of projects, focusing on schedule, customer satisfaction, and quality.You will work closely with cross-functional teams, including sales, planning, and...
-
Service Delivery Executive
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia University of Southampton Malaysia (USMC Sdn Bhd) Full timeJob DescriptionWe are looking for a Service Delivery Executive to join our team. As a key member of our client support team, you will be responsible for providing tailored support services to our clients.Your primary focus will be on facilitating client registration, identifying and recruiting talent, collaborating with local marketing teams, and acting as a...
-
Service Delivery Expert
5 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia DHL Germany Full timeDHL eCommerce Malaysia is looking for a skilled Customer Service Executive to join our team.The successful candidate will be responsible for delivering excellent customer service by providing prompt and effective solutions to customer inquiries and issues.Job DescriptionJob SummaryThe Customer Service Executive will be responsible for managing customer...
-
Delivery Executive
6 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Capco Full timeCapco is a global business and technology consultancy that delivers innovative solutions to the financial services industry. Our team provides consulting expertise, complex technology, and package integration, as well as managed services to help our clients achieve their goals.We have a proven track record of success in delivering complex global programs or...
-
Service Delivery Specialist
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia FNZ (UK) Ltd Full timeThe Service Delivery Specialist role at FNZ (UK) Ltd requires a highly skilled individual to join our Transitions & Service Team. As a key member of the team, you will be responsible for delivering high-quality service to our customers.This role involves collaborating with various departments & teams to align & build relationships with key stakeholders to...
-
Service Delivery Specialist
1 day ago
Kuala Lumpur, Kuala Lumpur, Malaysia ZALORA Group Full timeAbout This Role:We are seeking a skilled Service Delivery Specialist to join our ZALORA Group team. As a key member of our Technology department, you will be responsible for delivering exceptional service experiences to our customers.Your Key Responsibilities:Develop and execute strategies to enhance customer satisfaction and loyalty.Lead a team of support...
-
Service Delivery Leader
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia U Mobile Full timeAs a Service Delivery Leader at U Mobile, you will be responsible for leading a team of Customer Service Executives (CSEs) to deliver exceptional customer service. You will work closely with other teams to identify areas for improvement and develop strategies to address them.Your key responsibilities will include:Leading a team of CSEs to ensure that...
-
Global Service Delivery Director
3 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Intellect Full timeAbout the JobWe are seeking an experienced and highly skilled Ranger Operations Specialist to lead our team of helpline and crisis intervention specialists. As a key member of our operations team, you will play a vital role in ensuring the delivery of exceptional service to our clients.Main ResponsibilitiesDevelop and manage operational policies, procedures...
-
Service Delivery Lead
4 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Expro International Group Full timeAbout UsWe're at the heart of the energy transition, developing and delivering future-facing technologies in support of a more sustainable future for us all.Our team is dedicated to providing high-quality services to our clients, and we're looking for a skilled Service Delivery Manager to join us.Job DescriptionEnsure that all service activities are...
-
Technology Delivery Executive
7 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia PEOPLE PROFILERS Full timeWe seek a Technology Delivery Executive to lead technology-driven projects at PEOPLE PROFILERS.About the RoleThis role will involve overseeing the design, development, and delivery of technology solutions to meet business needs.Lead project team members to deliver high-quality technology solutions.Develop and maintain project schedules, budgets, and resource...
-
Global Talent Manager
2 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia PERSOL Business Service Full timeGlobal Talent Development ManagerWe are looking for a highly motivated Recruitment Consultant to drive our global talent acquisition efforts.About the roleThis position involves:Creating and executing comprehensive recruitment plans to meet business objectives.Cultivating relationships with key stakeholders, including clients, candidates, and internal...
-
Service Delivery Expert
2 days ago
Kuala Lumpur, Kuala Lumpur, Malaysia Zurich 56 Company Ltd Full timeJob OverviewZurich 56 Company Ltd is seeking a skilled Service Delivery Expert to join our team.As a Service Delivery Expert, you will play a critical role in delivering exceptional service to our clients.ResponsibilitiesDeliver high-quality service to clients through effective communication and issue resolution.Build strong relationships with clients to...
-
Business Service Delivery Manager
1 day ago
Kuala Lumpur, Kuala Lumpur, Malaysia Swift Software Full timeWe're seeking a talented procurement and business services leader to join our team.About the TeamThe Head of Procurement and Business Services will lead a team of 50+ people in delivering high-quality procurement services to the organization. The ideal candidate will have prior experience in a similar role, with a strong track record of managing teams and...