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Helpdesk Operations Manager

1 week ago

Kuala Lumpur, Kuala Lumpur, Malaysia FastLaneRecruit Full time
Why Join Us?

As a Senior IT Helpdesk Support Specialist at FastLaneRecruit, you will have the opportunity to work with a talented team, develop your skills, and contribute to the success of our clients. We offer a supportive and inclusive work environment, flexible remote working options, and comprehensive training and development opportunities.

Job Responsibilities
  • Provide technical support to internal and external clients.
  • Troubleshoot and resolve complex technical issues.
  • Escalate issues to the relevant IT teams when necessary.
  • Document resolutions and maintain accurate records.
  • Contribute to the testing and implementation of new technologies.
Requirements
  • 3-5 years of experience in an IT helpdesk or technical support role.
  • Proven ability to troubleshoot complex technical issues.
  • Excellent communication and interpersonal skills.
  • Proficiency in IT support tools.
  • A strong customer-centric approach.
  • A relevant diploma or degree.
What We Offer
  • Flexible remote working options.
  • Comprehensive training and development opportunities.
  • A supportive and inclusive work environment.
  • Health and wellness benefits.