Customer Support Specialist

2 weeks ago


Cyberjaya, Selangor, Malaysia Hunters International Sdn Bhd Full time

Company Overview

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  • Hunters International Sdn Bhd is a technology-enabled global business services company that specializes in customer engagement and improving business performance for top brands worldwide.
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Job Description

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We are seeking a skilled Multilingual Customer Service Consultant to join our team. As a bilingual consultant, you will provide exceptional customer service to clients via phone calls, live chat, and email.

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  • Provide first-class customer support in Italian and English languages.
  • Utilize provided tools and resources to resolve customer issues efficiently.
  • Adhere to client-defined processes and procedures as well as company policies.
  • Meet or exceed productivity, availability, and quality requirements.
  • Achieve predetermined targets.
  • Diligently document customer problems, requests, and actions taken in the client tool.
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Requirements

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  • Fluent Italian speaker with excellent English communication skills.
  • Strong written and verbal Italian communication skills.
  • Prior experience in a call center environment (preferably 1 year).
  • Bachelor's Degree earned from an accredited institution.
  • Proficiency in Microsoft Office applications.
  • Excellent customer service skills.
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Benefits

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  • Total remuneration package up to MYR 10,000.
  • Basic salary: up to MYR 9,000.
  • KPI-based incentives: up to MYR 400.
  • Night shift allowance: up to MYR 2,000.
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Work Environment

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  • 24-hour rotational shifts.
  • Five working days per week.
  • Fully office-based work environment.
  • Cyberjaya location.
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Consultant in Charge

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