Customer Support Specialist
2 weeks ago
Company Overview
">- Hunters International Sdn Bhd is a technology-enabled global business services company that specializes in customer engagement and improving business performance for top brands worldwide.
Job Description
">We are seeking a skilled Multilingual Customer Service Consultant to join our team. As a bilingual consultant, you will provide exceptional customer service to clients via phone calls, live chat, and email.
">- Provide first-class customer support in Italian and English languages.
- Utilize provided tools and resources to resolve customer issues efficiently.
- Adhere to client-defined processes and procedures as well as company policies.
- Meet or exceed productivity, availability, and quality requirements.
- Achieve predetermined targets.
- Diligently document customer problems, requests, and actions taken in the client tool.
Requirements
">- Fluent Italian speaker with excellent English communication skills.
- Strong written and verbal Italian communication skills.
- Prior experience in a call center environment (preferably 1 year).
- Bachelor's Degree earned from an accredited institution.
- Proficiency in Microsoft Office applications.
- Excellent customer service skills.
Benefits
">- Total remuneration package up to MYR 10,000.
- Basic salary: up to MYR 9,000.
- KPI-based incentives: up to MYR 400.
- Night shift allowance: up to MYR 2,000.
Work Environment
">- 24-hour rotational shifts.
- Five working days per week.
- Fully office-based work environment.
- Cyberjaya location.
Consultant in Charge
"][-
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