Customer Service Representative for Global Clients
1 month ago
We are seeking a highly skilled Customer Service Consultant to provide exceptional support to our clients across the globe. This is an exciting opportunity to join a dynamic team and contribute to delivering world-class customer experiences.
About Hunters International Sdn BhdHunters International Sdn Bhd is a technology-enabled global business services company specializing in customer engagement and business performance improvement for top brands worldwide.
Key ResponsibilitiesAs a bilingual Customer Support Consultant, you will:
- Deliver first-class customer service via phone calls, live chat, and email, ensuring timely resolution of customer issues;
- Utilize provided tools and resources to resolve customer inquiries and escalate complex issues when necessary;
- Adhere to client-defined processes, procedures, and company policies while maintaining high levels of productivity and quality standards;
- Meet or exceed minimum requirements for productivity, availability, and quality metrics;
- Collaborate with internal teams to ensure seamless communication and efficient issue resolution;
To be successful in this role, you should have:
- Italian language proficiency (spoken and written);
- Excellent Italian and English verbal and written communication skills;
- A strong background in customer-facing roles, preferably with 1 year of experience in a call center environment;
- A Bachelor's Degree in a relevant field; and
- Working knowledge of Microsoft Office applications.
The total remuneration package for this position includes:
- A competitive basic salary up to MYR 9,000;
- A KPI-based bonus up to MYR 400;
- A night shift allowance of up to MYR 2,000;
- A comprehensive benefits package, including health insurance, retirement plan, and more;
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