Customer Experience Professional
5 days ago
Are you a customer-focused individual looking for a challenging role in a dynamic company? Do you have a passion for delivering exceptional service experiences? Look no further
About the Role:
We're seeking a Customer Experience Professional to join our Client Services Team. As a key member of our team, you'll be responsible for ensuring that every customer interaction is positive, memorable, and exceeds expectations.
Key Responsibilities:
- Deliver exceptional service experiences to customers through multiple channels.
- Escalate complex issues promptly and effectively.
- Collaborate with cross-functional teams to resolve customer complaints.
- Identify areas for process improvement and implement changes.
Requirements:
- Minimum 2 years of experience in customer-facing roles, preferably in MNCs or financial institutions.
- Proven track record of delivering exceptional customer service experiences.
- Excellent communication, problem-solving, and analytical skills.
Why Choose Us:
At Experian, we're committed to creating a better tomorrow together. Our unique culture emphasizes diversity, equality, and inclusion. We've been recognized as a Great Place To Work in 24 countries and a Glassdoor Best Places to Work globally (4.4 stars).
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