Dealer Development and Support Leader

4 days ago


Klang, Selangor, Malaysia BYD Malaysia Full time

**Dealership Support and Development Leader**

BYD Malaysia seeks a skilled Regional Aftersales Manager to support our dealer network in delivering exceptional service experiences. This role demands strong analytical and leadership skills.

Main Responsibilities:

  • Supervise dealerships to deliver exceptional customer service experiences.
  • Assess dealership readiness in aftersales operations, including facility standards, manpower adequacy, and process compliance.
  • Evaluate spare parts operations at dealerships to guarantee efficiency and compliance.
  • Analyze Customer Satisfaction Index (CSI) and Net Promoter Score (NPS) performance at dealerships.
  • Identify technical and non-technical training needs for dealership staff.
  • Develop service marketing and promotional strategies at regional or dealership levels.
  • Coordinate after-market activities and implement service campaigns.
  • Create comprehensive business and strategic plans aligned with our company objectives.

Essential Qualifications:

  • Bachelor's degree in Business Administration, Automotive Engineering, or related field.
  • Strong background in After Sales with a proven track record in the OEM/IAM field.
  • Commercial and aftersales acumen with strong communication and presentation skills.
  • Language Proficiency: Fluency in English, Bahasa Malaysia, and Mandarin due to business requirements.
  • Leadership and analytical skills.
  • Proficient in MS Office and CRM software.


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