L2 Remote Support Specialist

2 weeks ago


Petaling Jaya, Malaysia Hemmersbach GmbH & Co. KG Full time

Providing printing & basic networking support to non-technical end users
- Malaysia - Petaling Jaya, Selangor
- Young professionals
- Full-time

**—** Your Benefits **—****:

- Buddy program- Flat hierarchies- International environment- Job with purpose- Mobile working- Onboarding program**Your skills**:

- English, Mandarin & Cantonese Language
- Able to work on shifts
- Ability to work daily routine & quickly adjust to incoming tasks

**Your Tasks**:
YOUR TASKS:

- Providing 24/7 printing area support to non-technical end-users
- Analyzing issues and implementing a correct resolution
- Contact and provide troubleshooting steps to end-users
- Dealing with printer supplies queries
- Remote printer configuration
- Deployment of firmware and SafeCom software
- SafeCom account maintenance
- Knowledge base maintenance

**Be part of us**:
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force, Hemmersbach Kids’ Family and Hemmersbach Climate Force. That’s why Hemmersbach is The Social Purpose IT Company.


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