Mandarin Speaking Service Operations Manager(Chinese-style Hot Pot Restaurant Chain Industry)
1 week ago
**Key Responsibilities**:
- Assist the Restaurant Manager by implementing instructions and overseeing daily front-of-house operations to support business objectives.
- Lead by example, strictly adhere to all store policies; remain on the front line during business hours to provide on-site supervision and actively engage with customers.
- Manage and schedule the work of service staff, cashiers, hosts/hostesses, and cleaners, including performance evaluation.
- Conduct daily pre-shift meetings, check staff attendance, grooming, and uniform, summarize work updates, and communicate tasks.
- Strengthen on-site supervision, handle customer complaints, and resolve unexpected incidents promptly.
- Manage front-of-house assets by monitoring the usage of facilities, equipment, utensils, and consumables, ensuring proper maintenance, upkeep, and replenishment in a timely manner.
**Knowledge and Skill Requirements**:
- Previous experience in restaurant operations or supervisory role, preferably in front-of-house management.
- Strong leadership and team management skills, able to guide and motivate service staff effectively.
- Excellent communication and interpersonal skills with a strong customer service orientation.
- Ability to handle complaints and resolve problems quickly and professionally.
- Knowledge of restaurant service standards, hygiene, and safety regulations.
- Strong sense of responsibility, professionalism, and ability to work under pressure.
- Basic knowledge of inventory management and asset control for front-of-house operations.
- Familiar with scheduling, staff performance evaluation, and training.
- Proficient in using basic office software and point-of-sale (POS) systems.
**Benefit**:
- Paid Annual Leave
- Public Holidays
- Seniority Allowance
- Attendance Bonus
- Overtime Pay
- SOCSO & EPF Contributions
Pay: RM4,600.00 - RM5,500.00 per month
Work Location: In person
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