Mandarin Speaking Outlet Operations Manager(Chinese-style Hot Pot Restaurant Chain Industry)

1 week ago

Johor Bahru, Malaysia JEV Management & Trading Full time

**Key Responsibilities**:

- Oversee overall store operations to ensure high-quality dining service and achieve monthly sales targets.
- Ensure the achievement of company-set sales and profit goals; take full charge of the outlet’s operations, leading the team to accomplish reception tasks and business objectives.
- Manage personnel, finances, and assets of the outlet; strictly enforce company regulations and establish detailed work guidelines based on actual store conditions.
- Implement financial policies, monitor and control operating costs and expenses, and ensure strict control over purchasing, product output, and inventory.
- Supervise the daily work of the Front Hall Manager and Head Chef, promptly resolving operational issues to ensure food, soup base, and service quality.
- Execute marketing plans issued by the company’s marketing department and provide feedback to the operations team to ensure revenue targets are met.
- Conduct public relations work by continuously developing new customers, retaining loyal clients, maintaining customer records, carrying out regular follow-ups, and building a positive corporate image. Provide special attention to VIP and banquet guests.
- Establish and maintain equipment, utensil, and warehouse management systems; strictly supervise implementation to prevent asset loss.
- Handle customer complaints appropriately, actively seek customer feedback, and implement improvements to maintain brand reputation.
- Oversee staff training to ensure service staff have strong professional knowledge, skills, and a positive work attitude.
- Build team cohesion, arrange staffing, conduct performance evaluations, and implement rewards and penalties; review employee attendance records.
- Review daily sales reports, purchasing reimbursements, and other financial documents in accordance with financial policies.

**Knowledge and Skill Requirements**:

- Experience as a restaurant manager or in a related management role, familiar with Chinese-style hot pot operations.
- Strong restaurant operations and management skills, capable of independently handling full store operations.
- Knowledge of cost control, financial systems, and store operations data analysis.
- Strong leadership and team management skills, with the ability to motivate and lead teams to achieve performance targets.
- Excellent communication, coordination, and problem-solving skills; able to handle unexpected issues promptly.
- Customer-oriented mindset with strong service awareness and client relationship management skills.
- Familiar with industry regulations, food safety, and hygiene standards.
- High level of professionalism, responsibility, and ability to work under pressure.
- Market awareness with the ability to support and execute marketing activities while providing feedback.
- Proficient in office software and restaurant management systems.

**Benefit**:

- Paid Annual Leave
- Public Holidays
- Seniority Allowance
- Attendance Bonus
- Overtime Pay
- SOCSO & EPF Contributions

Pay: RM6,000.00 - RM7,500.00 per month

Work Location: In person

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