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Customer Onboarding Officer

2 weeks ago

Brickfields, Malaysia INSTAPAY TECHNOLOGIES SDN. BHD Full time

Customer Onboarding Officer will be responsible to help new Instapay customers complete documentation, explain product features and benefits and to generally enable them to get started on Instapay mobile platform for transactions. Responsible for building rapport and relationships with the customers in a professional manner. To take ownership and initiative to complete customer’s follow up or direct the customers to the appropriate department for resolution.
- Help set up new customer accounts; check that the data provided by the customer is accurate and complete and then create the account in the system
- Conduct checks whether customer’s credentials match with AML, OFAC Sanctions and PEP.
- Ensure that all customer record filing is complete and up to date
- Visit customer worksite to onboard new customers as and when required. This may require a few days of travel in a month (within Malaysia)
- Ensure customer data and records is kept confidential.
- To work in a team environment and support other functions when required.

**Requirements**:

- Possess at least Diploma and above in any field
- Minimum 1 year working experience in a customer service / operations / administrative role
- Proficient in English and Bahasa Melayu (knowing other languages will be an advantage)
- Experience with basic MS Office and computer skills
- Good typing speed and accuracy
- Ability to multi-task, set priorities and manage time effectively

**Job Type**: Contract
Contract length: 12 months

Pay: RM2,000.00 - RM2,500.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

Ability to commute/relocate:

- KL Sentral: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma/Advanced Diploma (required)

**Experience**:

- Customer service: 1 year (required)

License/Certification:

- driving/motorcycle license (required)